Danna Penton
Kentwood
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Capitol Bridge health services
Bogalusa
07.2024 - 06.2026
- Assisted clients with inquiries regarding health services and benefits.
- Processed service requests accurately and efficiently using company software.
- Resolved customer complaints through effective communication and problem-solving skills.
- Ensured customer privacy by protecting sensitive personal data.
- Provided information about available programs and resources to clients.
- Educated clients on navigating online health service platforms for easier access.
- Maintained a positive demeanor while handling challenging customer interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Marketplace Customer Service rep
Maximus
Bogalusa
11.2021 - 07.2024
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints using effective problem-solving techniques.
- Managed customer accounts and updated information in the system.
- Documented customer interactions accurately in the system.
- Participated in team meetings to discuss service challenges and solutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Bogalusa High School
Bogalusa, LouisianaSkills
Customer Service Specialist experienced in prioritizing and multitasking in fast-paced environments Managed high volumes of inbound calls while effectively resolving escalated customer support issues and sustaining positive relationships Contributed to customer satisfaction and company success through strong CRM proficiency and active listening skills
Customer Service Specialist experienced in prioritizing and multitasking in fast-paced environments Managed high volumes of inbound calls while effectively resolving escalated customer support issues and sustaining positive relationships Contributed to customer satisfaction and company success through strong CRM proficiency and active listening skills
Timeline
Customer Service Representative
Capitol Bridge health services
07.2024 - 06.2026
Marketplace Customer Service rep
Maximus
11.2021 - 07.2024
Bogalusa High School