Danni Trahan

● Verify insurance information including eligibility, copay, deductibles and out of pockets
● Handle incoming calls, for specific payor units
● Initiate contact with patient/guarantors, third party payors, and facilities
● Ensure accuracy of demographic information
● Other duties and responsibilities, as assigned

• Promotes customer satisfaction by building a welcoming culture using strong communication skills to greet patients, facilitate communication of patient case and status to clinicians, accept and input insurance, log patient information and maintain records, answer phone calls, take payments, and help with things needed around the clinic to be sure everyone has a smooth successful day

• Comforting and greeting patients, collecting all patient information including insurance cards, screening phone calls, checking patients in and out, and helping where it was needed for the day

• As a front desk receptionist I was able to greet and welcome patients, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities

• As a server I was able to provide fast and reliable service to customers including getting their meals out in a timely manner, providing them with southern hospitality, memorizing menus and offering recommendations