Danyiah Pickett
Baton Rouge
Summary
To secure employment with a reputable company, where I can utilize my skills and business studies background to the maximum.
Hardworking and punctual professional works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
6
6
years of professional experience
Work History
Fulfillment Associate
Amazon
03.2025 - Current
- Process, pack, and ship customer orders accurately and efficiently to meet daily production goals.
- Operate warehouse equipment safely, maintain organized workstations, and follow company safety standards.
- Inspect products for quality assurance and ensure all packages are correctly labeled and tracked.
- Collaborate with team members and supervisors to optimize workflow and meet performance targets.
- Inspected incoming shipments for quality assurance and proper documentation.
- Assisted in training new associates on warehouse procedures and safety protocols.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
Medical Office Specialist
Baton Rouge General
03.2023 - 02.2025
- Managed and organized medical records; scheduled appointments for OBGYN, ultrasound, and labs.
- Communicated with doctors and nurses; updated patient charts, processed referrals, scanned PHI documents, and handled medical records requests.
- OBGYN
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Processed medical records and maintained confidentiality in compliance with regulations.
- Implemented electronic health record updates to improve data accuracy and accessibility.
- Greeted patients upon arrival at the office, checked-in patients, collected necessary paperwork, and provided directions to exam rooms.
- Coordinated insurance verification and pre-authorization processes for patient services.
Member Service Analyst
Louisiana Health Care Connections
05.2021 - 03.2023
- Assisted members with Medicaid insurance accounts, verified HIPAA authorization, and checked approved/denied claims.
- Updated member information, changed primary care physicians, ordered ID cards, confirmed eligibility, and coordinated with providers.
- Analyzed data to identify trends in healthcare service delivery.
- Provided technical support and troubleshooting assistance to customers in resolving their inquiries or issues.
- Responded promptly to customer inquiries via phone, email, chat, and other communication channels.
- Monitored incoming calls from customers seeking assistance with product or service related inquiries.
- Assessed customer needs, identified solutions, and provided helpful advice to improve customer experience.
- Developed and maintained relationships with clients to ensure customer satisfaction.
Retail Sales Associate
Walmart
10.2020 - 05.2021
- Assisted customers with product location, inquiries, and issue resolution.
- Operated POS systems, processed transactions, and maintained accurate cash balances.
- Restocked merchandise, ensured proper labeling, and maintained store cleanliness.
- Maintained clean and organized sales floor displays.
- Collaborated with team members to restock merchandise.
- Assisted customers with product selection and inquiries.
Education
High School Diploma -
Northeast High School
Skills
- Scheduling coordination
- Data analysis
- Claims processing
- Technical support
- Effective communication
- Teamwork and collaboration
Timeline
Fulfillment Associate
Amazon
03.2025 - Current
Medical Office Specialist
Baton Rouge General
03.2023 - 02.2025
Member Service Analyst
Louisiana Health Care Connections
05.2021 - 03.2023
Retail Sales Associate
Walmart
10.2020 - 05.2021
High School Diploma -
Northeast High School