Daphne Darbonne

Hotel Housekeeper

Best Western Hotel

DeRidder

08.2018 - 09.2019

Cleaned guest rooms, ensuring high standards of cleanliness and comfort.
Replenished room supplies, including linens, toiletries, and beverages.
Operated cleaning equipment such as vacuums and floor scrubbers safely.
Reported maintenance issues to management for prompt resolution.
Followed safety protocols while handling cleaning chemicals and equipment.
Assisted in training new staff on cleaning procedures and standards.
Maintained organized storage areas for cleaning supplies and tools.
Communicated effectively with guests to address their needs and concerns.
Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
Followed all health and safety regulations when handling chemicals and cleaning solutions.
Cleaned lobby, lounge and other public areas to maintain health standards and organized, tidy space.
Cleaned and returned rooms to occupant-ready status to satisfaction of all clients.
Vacuumed carpets, dusted furniture, washed windows and walls.
Organized housekeeping carts with necessary supplies at the start of shift.
Transported trash from hotel rooms to designated areas on a regular basis.
Used wheeled cart to carry linens, towels and cleaning supplies from room to room.
Changed bed linens, made beds with fresh linens after guests checked out.
Provided excellent customer service by responding quickly to inquiries.
Delivered requested items to guest rooms in a timely manner.
Swept, scrubbed and polished floors with mops and brooms.
Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
Maintained inventory of cleaning supplies used throughout the day.
Emptied wastebaskets and cleaned ashtrays to transport trash and waste to disposal areas.
Ensured that all lost and found items were handled properly per policy.
Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data.
Folded linen neatly for storage or transport to laundry area.
Replenished amenities in all guest rooms according to established standards.
Inspected bathrooms for cleanliness and replenishment of supplies.
Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
Cleaned and polished furniture, fixtures and other surfaces in guest rooms.
Reported maintenance issues such as plumbing problems or burned out bulbs.
Disinfected telephones, light switches, doorknobs and other high-touch surfaces.
Stripped beds of soiled linen upon checkout of guests from their rooms.
Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits.
Assisted with laundry duties such as washing towels and sheets.
Stocked supplies such as drinking glasses, linens, toiletries and cleaning products.
Informed supervisor when additional cleaning tasks were required during shift.
Swept hallways, lobbies and stairwells on a daily basis.
Checked for damaged or missing items in each room.
Polished silver accessories and metalwork fixtures and fittings.
Notified managers concerning need for major repairs or additions to building
Upheld security protocols, ensuring guest privacy and safety during room entry and cleaning.
Utilized eco-friendly cleaning agents and methods to support hotel's sustainability efforts.
Sanitized high-touch areas regularly to prevent the spread of infectious diseases.
Guided and trained new housekeeping staff on cleaning protocols and hotel standards.
Followed hotel's lost and found procedure, ensuring items left by guests were cataloged and stored properly.
Maintained inventory of cleaning supplies and equipment, placing orders when necessary.
Documented lost and found items, ensuring their safe return to guests or proper storage.
Assisted in setting up rooms for events or conferences as per hotel scheduling.
Participated in staff meetings to discuss improvements in cleaning processes and guest services.
Managed time efficiently to meet cleaning deadlines during high occupancy periods.
Coordinated with front desk and maintenance teams to report and address room issues timely.
Implemented special cleaning requests and DND (Do Not Disturb) preferences as per guest requirements.
Adhered to hotel policies and confidentiality agreements, respecting guest privacy at all times.
Contributed to the overall positive image of the hotel through meticulous attention to cleanliness and guest interactions.
Replenished room supplies such as toiletries, linens, and minibar items, ensuring guest satisfaction.
Responded to guest requests and complaints promptly, ensuring a positive stay and experience.
Ensured cleanliness and orderliness of XX hotel rooms daily, meeting strict hygiene standards.
Communicated with customers about requests for additional supplies or cleaning services.
Sanitized and cleaned sinks, mirrors, toilets and showers.
Maintained clean floors throughout property by sweeping, scrubbing and waxing.
Adhered to daily cleaning schedules and updated as needed based on demand.
Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.