Darla Godeaux
Mermentau
Summary
Dynamic office professional with extensive experience at Sunrise Woodworks, LLC, excelling in customer service and administrative support. Proven ability to enhance client interactions and streamline operations through effective scheduling and call handling. Recognized for maintaining organization and composure in high-pressure environments, ensuring exceptional service and satisfaction.
Dedicated secretary with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Office Assistant/Front Office Clerk
Double L Customs
05.2022 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Coordinated and scheduled meetings and appointments.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Secretary
Sunrise Woodworks, LLC
11.2020 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Coordinated and scheduled meetings and appointments.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
Sales Associate
Bumper To Bumper Auto Parts
12.2018 - 07.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Sulphur High School
Sulphur, LA05-1991
Skills
- Call handling
- Bookkeeping
- Proofreading
- Meeting planning
- Scheduling
- Mail handling
- Administrative support
- Office supplies management
- Customer service
- Client interaction
- Front office management
- Appointment scheduling
- Delivery scheduling
- Inventory tracking
Timeline
Office Assistant/Front Office Clerk
Double L Customs
05.2022 - Current
Secretary
Sunrise Woodworks, LLC
11.2020 - Current
Sales Associate
Bumper To Bumper Auto Parts
12.2018 - 07.2022
High School Diploma -
Sulphur High School