Darlene Deloach
Deville
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medicaid Analyst & Customer Service Representative
Louisiana Department of Health
01.2023 - Current
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Pet Grooming Salon Manager & Owner
Self-employed
01.2005 - 12.2022
- Recruited and trained staff to offer grooming services for diverse animals.
- Ordered supplies for forecasted grooming demands.
- Reset procedure rooms between appointments and disinfected equipment.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Education
Pensacola Christian Academy
Skills
- Medicaid
- Policy interpretation
- HIPAA compliance
- Research
- Documentation and paperwork
- Continuous improvement
- Analytical skills
- Regulatory compliance
- Conflict resolution
- Fraud detection
Certification
- Medicaid Analyst 1 - Jan 2023- Jan 2024
- Medicaid Analyst 2 - Jan 2024- Jan 2025
- Medicaid Analyst 3 - Jan 2025 - Current
Timeline
Medicaid Analyst & Customer Service Representative
Louisiana Department of Health
01.2023 - Current
Pet Grooming Salon Manager & Owner
Self-employed
01.2005 - 12.2022
Pensacola Christian Academy
Similar Profiles
Jeannie TarverJeannie Tarver
Medicaid Program Manager 1-A at Louisiana Department of HealthMedicaid Program Manager 1-A at Louisiana Department of Health
Kimberly ClarkKimberly Clark
Certified Peer Support Specialist at Louisiana Department Of HealthCertified Peer Support Specialist at Louisiana Department Of Health
Marquiza AllisonMarquiza Allison
Medicaid Analyst 2 at Louisiana Department of HealthMedicaid Analyst 2 at Louisiana Department of Health
Rebecca SiglerRebecca Sigler
Owner & Sole Provider at Jonesville Family HealthcareOwner & Sole Provider at Jonesville Family Healthcare
Kayla WilmoreKayla Wilmore
Medical Assistant at Mary Bird PerkinsMedical Assistant at Mary Bird Perkins