Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darrell A. Frederick

Bayou Vista,LA

Summary

Experienced Restaurant and QSR Manager with over 8 years of proven success in leading high-performance teams, enhancing customer service, and driving operational efficiency. Skilled in staff scheduling, training, inventory control, payroll, and maintenance coordination. Demonstrates a strong commitment to food safety, cost control, and guest satisfaction. TABC and ServSafe certified with a history of successful restaurant openings and team leadership.

Overview

26
26
years of professional experience

Work History

Home Appliance Sales Associate

Home Depot
02.2025 - 07.2025
  • Increased customer satisfaction by providing personalized product recommendations and demonstrating appliance features.
  • Achieved sales targets consistently by building rapport with customers and understanding their needs.
  • Consistently received positive feedback from customers for attentive service and in-depth product knowledge.
  • Streamlined sales process by maintaining an organized database of client preferences, purchase history, and contact information.
  • Boosted average transaction value by suggesting complementary accessories or add-ons based on individual buyer needs.
  • Collaborated with team members to create visually appealing displays, attracting potential buyers and showcasing top-selling items.
  • Assisted in inventory management, ensuring the availability of high-demand products for customer purchase.
  • Maintained a clean, safe showroom environment that enhanced the shopping experience for all visitors.

QSR Manager / Subway Trainer

Subway / Road Ranger
10.2023 - 02.2025
  • - Managed daily operations of the quick service food department
  • - Oversaw employee scheduling, training, and payroll
  • - Conducted weekly inventory management and audits to support profit/loss prevention
  • - Handled food and supply ordering to maintain stock and minimize waste
  • - Coordinated equipment maintenance and ensured operational efficiency
  • - Ensured compliance with food safety and health regulations
  • - Served as Subway-certified trainer, onboarding and developing new team members
  • - Led restaurant opening operations, including staff setup, compliance checks, and launch execution
  • Implemented cost-saving measures to reduce overhead expenses without compromising quality or service levels.
  • Enhanced team performance by providing regular training sessions and conducting performance evaluations.
  • Coordinated catering services for special events such as weddings, corporate functions, or community gatherings to generate additional revenue streams.
  • Collaborated with district management teams to share best practices across multiple locations within the franchise network.
  • Elevated brand reputation through community outreach initiatives like sponsoring local sports teams or participating in charity events.
  • Boosted employee retention through competitive compensation packages, opportunities for career growth, and recognition programs.
  • Conducted routine equipment maintenance checks ensuring adherence to manufacturer guidelines extending machines'' lifespan and minimizing repair downtime.
  • Improved customer satisfaction by implementing efficient QSR processes and maintaining high-quality standards.

Assistant General Manager

Wild Wing Cafe
04.2017 - 06.2023
  • - Oversaw restaurant operations and drove sales performance
  • - Managed staff schedules and resolved customer service issues
  • - Ensured compliance with health and safety standards
  • - Handled budget development and monitored financial performance

Independent Contractor

01.2013 - 04.2017
  • - Supervised construction projects from planning to completion
  • - Negotiated contracts and managed client relationships
  • - Estimated costs and tracked budgets throughout project timelines

Sales

Lighting Inc.
06.1999 - 11.2014
  • - Exceeded sales quotas consistently
  • - Generated leads and built strong client relationships
  • - Delivered excellent customer service and maintained account loyalty

Education

High School -

Elsik High School
Houston, TX

General Studies

05.1993

Skills

  • - Team Leadership, QSR Operations, Food Safety
  • - Payroll & Scheduling, Training, Inventory Control
  • - Customer Service, Restaurant Openings, Loss Prevention
  • - TABC Certified, ServSafe Certified
  • Goal oriented
  • Upselling strategies
  • Product demonstration
  • Accessories pairing
  • Time management
  • Listening skills

Timeline

Home Appliance Sales Associate

Home Depot
02.2025 - 07.2025

QSR Manager / Subway Trainer

Subway / Road Ranger
10.2023 - 02.2025

Assistant General Manager

Wild Wing Cafe
04.2017 - 06.2023

Independent Contractor

01.2013 - 04.2017

Sales

Lighting Inc.
06.1999 - 11.2014

General Studies

High School -

Elsik High School

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Darrell A. Frederick