Darrianne Milton
Alorica
Chalmette
7
years of professional experience
Dedicated and detail-oriented professional seeking a remote customer service position in health care claims. Bringing excellent communication skills, strong attention to detail, and a passion for providing exceptional service to patients and clients.
Work History
Healthcare Customer Service Representative
1 Year 10 Months- Facilitated customer navigation through inquiries, concerns, and challenges related to product or service usage.
- Facilitated active listening to identify core issues and deliver effective solutions.
- Record detailed call information for auditing, reporting, and follow-up purposes
- Maintain and update customer records to ensure accurate and current information
- Identify opportunities to introduce customers to new or enhanced services that meet their needs
- Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
Customer Support Specialist
1 Year 5 Months- - Provided support to customers regarding product information, orders, and returns
- - Processed orders and ensured timely delivery to customers
- - Handled technical support inquiries and escalated issues to the appropriate team
- - Assisted with inventory management and restocking of products
- - Trained new customer service representatives on company policies and procedures
- REMOTE
Customer Support Specialist
1 Year 5 Months- - Assisted patients with questions and concerns related to their medical bills and insurance coverage
- - Resolved billing discrepancies and insurance claim denials
- - Scheduled appointments and coordinated referrals for patients
- - Provided support and guidance to patients navigating the healthcare system
- REMOTE
Customer Service Representative
1 Year 5 Months- - Respond to customer inquiries regarding health care claims via phone, email, and chat
- - Investigate and resolve customer issues related to claims processing
- - Educate customers on health insurance coverage and benefits
- - Collaborate with other departments to ensure timely and accurate claims processing
- REMOTE
Education
No Degree
High School Diploma
Skills
Excellent communication skills
Strong problem-solving abilities
Proficient in using customer service software and databases
Ability to multitask and prioritize tasks effectively
Knowledge of medical terminology and healthcare processes
Knowledge of insurance policies and procedures
Excellent analytical and problem-solving skills
Strong attention to detail and accuracy in data entry
Proficient in claims processing software and databases
Timeline
Healthcare Customer Service Representative
Alorica
09.2024 - CurrentRead More
Customer Support Specialist
Total Health Solution
12.2022 - 05.2024Read More
Customer Support Specialist
VXI GLOBAL SOLUTIONS
06.2021 - 11.2022Read More
Customer Service Representative
EasyMed Insurance
10.2019 - 03.2021Read More
Talladega College
No Degree
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Eleanor Mcmain Secondary School
High School Diploma
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