Darrious Mingo
Bogalusa
Summary
Dynamic Health, & Medicare Sales Agent with a proven track record at Ttec, excelling in needs assessments and lead generation. Renowned for exceptional problem resolution and customer service, I consistently enhance client satisfaction and drive revenue growth. Adept at adapting to challenges while maintaining a reliable and trustworthy approach to client interactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medicare Sales Agent
Ttec (TeleTech) - HealthCare Solutions
Bogalusa
09.2025 - 12.2025
- Educated clients on Medicare options and benefits.
- Assisted clients in selecting appropriate Medicare plans.
- Conducted thorough needs assessments for prospective clients.
- Created detailed reports on customer feedback for management review.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Followed up with clients regularly to ensure satisfaction and address any issues.
- Maintained accurate records of sales activities and customer interactions.
- Identified additional products and services in line with existing clients' benefit objectives to increase revenue.
- Generated leads through cold calling prospective clients for Medicare services.
ACA Health Care Supervisor
Capital Bridge
Bogalusa, LA
08.2021 - 04.2025
- Assisted & signed customer up with ACA insurance from Healthcare.gov
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Complied with company policies, objectives, and communication goals.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
Dish Network Technician
Satellite unlimited inc
Hattiesburg
10.2019 - 05.2020
- Read and interpreted technical documentation in order to accurately configure equipment.
- Improved the rate of resolved trouble tickets by implementing [Describe process].
- Installed, set up, and repaired devices and system components.
- Continuously applied quality-improvement methodologies to improve work processes.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Performed site evaluations, customer surveys, and team audits.
- Improved customer satisfaction by finding creative solutions to problems.
- Provided excellent service and attention to customers when face-to-face, or through phone conversations.
- Complied with company policies, objectives, and communication goals.
- Maintained a positive working relationship with fellow staff and management.
Car Salesman
Eddie Tourelles Northpark nissan
Covington
07.2019 - 09.2019
- Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
- Processed payments and maintained accurate drawers to meet financial targets.
- Oversaw customer test drives and demonstrated standard and optional features.
- Gave detailed information regarding operation of standard and optional vehicle features.
- Responded to inquiries from potential customers via email and telephone.
Customer Service Representative
Maximus
Bogalusa
10.2016 - 05.2019
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered multiple inbound calls per day and directed to designated individuals or departments.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Educated customers on special pricing opportunities and company offerings.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Greenhouse Worker
Schilling greenhouses inc
Bogalusa
07.2013 - 10.2016
- Delivered friendly service and one-on-one assistance to promote positive customer experiences.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Loaded and unloaded crop harvests into trucks or storage areas.
- Demonstrated knowledge of safety and proper operation of heavy farm equipment.
- Supported crew members in maintaining irrigation systems.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education
High School Diploma -
Bogalusa High School
Bogalusa, LA05.2013
Skills
- Documentation ability
- Problem resolution
- Customer service
- Great work ethic
- Planning and organizing
- Reliable and trustworthy
- Self-motivation
- Coaching and mentoring
- Adaptability
- Teamwork
- Safety compliance
- Hand and power tools
- Medicare policy selection
- Cold calling
- Lead generation
- Needs assessment
Education and Training
other
References
References available upon request.
Certification
- Health & Life insurance license
Timeline
Medicare Sales Agent
Ttec (TeleTech) - HealthCare Solutions
09.2025 - 12.2025
ACA Health Care Supervisor
Capital Bridge
08.2021 - 04.2025
Dish Network Technician
Satellite unlimited inc
10.2019 - 05.2020
Car Salesman
Eddie Tourelles Northpark nissan
07.2019 - 09.2019
Customer Service Representative
Maximus
10.2016 - 05.2019
Greenhouse Worker
Schilling greenhouses inc
07.2013 - 10.2016
High School Diploma -
Bogalusa High School