Darrium Ruffin
New Orleans,LA
Summary
Highly adaptable and proactive professional with versatile skills in problem-solving and collaboration. Brings a fresh perspective and strong commitment to quality and success. Recognized for ability to adapt quickly and take a proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Assistant Rooms Operations Manager
Ritz-Carlton
New Orleans, LA
01.2025 - Current
- Streamlined daily operations to enhance guest experience and service delivery standards.
- Implemented process improvements to increase team efficiency and reduce operational costs.
- Led cross-functional teams in executing strategic initiatives aligned with brand values.
- Developed training programs to mentor staff on best practices and operational excellence.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Housekeeping Assistant Manager
Four Seasons Resort Hualalai
10.2023 - 12.2025
- Maintained cleanliness and organization in guest rooms and public areas to enhance guest satisfaction.
- Managed laundry operations, ensuring timely turnaround of linens and towels for resort guests.
- Collaborated with housekeeping team to uphold Four Seasons' high standards of service quality and presentation.
- Proactively addressed potential housekeeping issues by conducting regular inspections and initiating corrective actions as needed.
- Demonstrated attention to detail when performing deep-cleaning tasks, resulting in outstanding room condition upon completion.
- Provided exceptional service during high-occupancy periods, maintaining quality standards despite increased demands.
- Adhered strictly to safety protocols while using chemicals and equipment, reducing potential accidents or injuries on the job.
Rooms Controller
Four Seasons Hotel New Orleans
10.2022 - 10.2023
- Collaborated with the front desk team to resolve any guest issues or special requests promptly.
- Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
- Reviewed housekeeping supply charts and inventories.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Monitored staff performance and provided feedback and guidance.
Opening Overnight Supervisor
Four Seasons Hotel New Orleans
05.2021 - 10.2022
- Supervised overnight operations, ensuring seamless guest experiences and adherence to service standards.
- Coordinated staff schedules and assignments, optimizing workflow and resource allocation during night shifts.
- Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
- Supervised personnel working overnight in [Type] area to support safe operation and maximize productivity efficiencies.
- Streamlined task completion with clear communication of expectations and priorities to staff members.
- Mitigated potential loss prevention issues through vigilant monitoring of surveillance cameras and strict enforcement of security protocols during overnight hours.
- Promoted a safe work environment by enforcing compliance with company policies and safety regulations.
- Provided valuable input during strategic planning sessions for store operations, leveraging expertise in overnight supervision to inform discussions on resource allocation and workforce management strategies.
Night Audit Supervisor
Embassy Suites
12.2019 - 05.2021
- Supervised night audit operations, ensuring accuracy of financial reports and guest transactions.
- Implemented process improvements leading to enhanced efficiency in nightly reconciliation tasks.
- Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Reduced time spent on manual data entry tasks by implementing automation tools in the night audit process.
- Monitored shift logs for notable hotel operations information and reported findings to leadership.
- Provided quick, complete responses to guest requests and concerns to create pleasant stays.
- Upheld strict adherence to safety protocols throughout the property during nighttime hours, maintaining a secure environment for both guests and staff members.
- Directed inventory management, account charges and bank counting.
Patient Transporter
Vital Medical Staffing
Mandeville, LA
03.2017 - 08.2019
- Transported patients safely to and from various departments within healthcare facilities.
- Assisted nursing staff with patient mobility needs, ensuring comfort and safety.
- Maintained cleanliness and organization of transport equipment and patient areas.
- Coordinated patient flow during peak hours to optimize operational efficiency.
- Monitored vital signs during transportation, reporting any changes to medical staff promptly.
- Enhanced communication among healthcare teams to improve patient care delivery.
Education
High School Diploma -
Edna Karr High School
New Orleans, LA05-2015
Skills
- Quick learner
- Professional demeanor
- Self-motivated
- Customer service focused
- Employee training
- Team leadership
- Operations management
- Schedule management
- Process improvement
Timeline
Assistant Rooms Operations Manager
Ritz-Carlton
01.2025 - Current
Housekeeping Assistant Manager
Four Seasons Resort Hualalai
10.2023 - 12.2025
Rooms Controller
Four Seasons Hotel New Orleans
10.2022 - 10.2023
Opening Overnight Supervisor
Four Seasons Hotel New Orleans
05.2021 - 10.2022
Night Audit Supervisor
Embassy Suites
12.2019 - 05.2021
Patient Transporter
Vital Medical Staffing
03.2017 - 08.2019
High School Diploma -
Edna Karr High School