Darrya Calhoun
Winnsboro
Summary
Versatile financial services professional with 4 years of experience in consumer lending, financial analysis, and customer service. Proven track record in originating consumer loans, developing strong customer relationships, and meeting sales goals. Skilled in financial analysis, tax experience, and loan origination.
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Consumer Loan Specialist
First Heritage Federal Credit Union
Monroe
03.2024 - Current
- Provide positive total customer experience while originating consumer loans
- Completing loan applications
- Developing strong customer relationships
- Meeting sales goals
- Collecting delinquent accounts
- Staying goal oriented
- Reviewed credit reports, income documentation, and other financial information to assess borrower eligibility for loans
- Verified applicant information by contacting employers, banks, and other relevant parties
- Analyzed loan documents to identify any discrepancies or potential risks
- Maintained a high level of customer service by promptly responding to inquiries from borrowers regarding their loan applications
- Ensured all necessary documentation was accurately completed and submitted in accordance with internal procedures and regulatory guidelines
- Adhered to strict confidentiality guidelines when handling sensitive borrower information
- Utilized loan origination software systems to input data, track progress, and generate required reports/documentation
- Evaluated potential risks associated with each individual loan application before approving it.
Financial Services Representative
World Finance
West Monroe
11.2021 - 03.2024
- Provided comprehensive financial advice and guidance to clients, analyzing their financial goals and recommending suitable investment products
- Built and maintained strong client relationships through regular communication, ensuring high levels of customer satisfaction
- Developed customized financial plans for clients based on their individual needs, taking into account factors such as risk tolerance, time horizon, and investment objectives
- Educated clients about tax-efficient investing strategies such as utilizing tax-advantaged accounts like IRAs or Roth IRAs
- Stayed up-to-date with industry trends, regulations, and changes in the financial markets to provide accurate information to clients
- Participated in team meetings and training sessions to enhance product knowledge and improve sales skills
- Investigated and resolved discrepancies or errors related to client accounts in a timely manner
- Collecting on delinquent accounts within a timely manner
- Personal Property insurance claims
- Credit life insurance claims
Money Center Cashier/Customer Service
Walmart
Winnsboro
05.2019 - 01.2021
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Collaborated with the store management team to resolve pricing discrepancies or product returns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Maintained knowledge of current promotions, sales events, and store policies to provide accurate information to customers
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
Education
High school diploma -
Franklin Parish High School
Winnsboro, LA05.2019
Skills
- Loan origination
- Credit assessment
- Risk analysis
- Financial documentation
- Customer relationship management
- Delinquent account collection
- Data entry accuracy
- Regulatory compliance
- Financial planning
- Documentation review
- Loan processing
- Credit evaluation
- Consumer lending
- Claims Processing
- Financial Services
- Leading
- Tax Experience
- Personal property insurance
- Soliciting
- Underwriting
- Financial Planning
- Credit Analysis
- Cold Calling
Certification
Medical billing and coding, 10/01/22, Present
Willing To Relocate
Dallas, TX
Timeline
Consumer Loan Specialist
First Heritage Federal Credit Union
03.2024 - Current
Financial Services Representative
World Finance
11.2021 - 03.2024
Money Center Cashier/Customer Service
Walmart
05.2019 - 01.2021
High school diploma -
Franklin Parish High School