Efficient professional with 14 years of leadership experience and proven skills of customer communication, service, and satisfaction. Dynamic relationship builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
19
19
years of professional experience
Work History
STORE MANAGER
Walgreens
01.2020 - Current
Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
ASSISTANT STORE MANAGER
Walgreens
01.2010 - 01.2020
Maintained positive customer relationships by responding quickly to customer service inquiries.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
PHARMACY TECHNICIAN
Walgreens
01.2006 - 01.2010
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Counted and labeled prescriptions with correct item and quantity.
Education
Bachelor of Science - Business Management
Southern University And A & M College
Baton Rouge, LA
05.2009
Skills
Recruiting
Training
Workshop Presentation
Google Docs
PowerPoint
Additional Information
Available upon request.
Timeline
STORE MANAGER
Walgreens
01.2020 - Current
ASSISTANT STORE MANAGER
Walgreens
01.2010 - 01.2020
PHARMACY TECHNICIAN
Walgreens
01.2006 - 01.2010
Bachelor of Science - Business Management
Southern University And A & M College
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