Dashannon Ausberry

Handle inbound calls from customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking, and property loss.

Listen to customers' concerns, and show empathy while resolving their issues.

Use expertise to proactively make recommendations that will help customers avoid future issues.

• Identified and resolved discrepancies and errors in customer accounts.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Investigated and resolved accounting, service and delivery concerns.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Managed inbound and outbound communications to enhance member satisfaction and resolve inquiries efficiently.
• Developed and maintained comprehensive knowledge of healthcare services and benefits for effective member support.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries promptly.
• Assist members by responding to inquiries and questions regarding claims, benefits, enrollment, and billing issues.
• Educate clients on insurance policies and procedures to ensure they understand their coverage.

• Managed difficult customer situations by employing conflict resolution techniques effectively.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answering inbound and outbound calls to deliver optional services to every customer.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Analyzed customer service metrics to identify trends and develop strategies for improvement.
• Provides feedback reports on call issues related to downtime and/or training issues.
• Maintained and updated customer information as necessary

• Facilitated communication between students and faculty, addressing inquiries promptly to support academic success.
• Streamlined administrative procedures, contributing to improved operational efficiency across the department.
• Conducted data entry and maintained databases with precision, ensuring information integrity for reporting purposes.
• Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Maintained inventory of office supplies and placed orders.

• Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Assist customers with hotel and flight reservations, as well as itinerary changes.
• Assisting passengers with check-in, issuing tickets, providing flight information, baggage checks, and handling ticket-related travel problems

• Managed dispatch communications, ensuring timely information flow between security personnel and management.
• Developed incident reports detailing security breaches, enhancing organizational awareness and response strategies.
• Established communication protocols that improved response times during emergencies, fostering a secure environment.
• Operated and monitored fire alarm and security CCTV systems to maintain building safety.
• Contacted police, fire and ambulance in emergency situations to coordinate proper response.
• Leveraged two-way radio or telephone to dispatch security officers or other personnel.
• Reduced false alarms by accurately verifying alarm activations through CCTV monitoring and communication with site personnel.
• Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
• Provided superior customer service by addressing client concerns promptly and professionally, maintaining positive relationships with clients.
• Relayed latest information to first responders via electronic means, telephone calls, and radio responses.