Summary
Overview
Work History
Education
Skills
Timeline
Generic
Davi  Firdaus N

Davi Firdaus N

Customer Service - Field Engineer
Surabaya

Summary

Customer Service - Field Engineer with PT. Goodyear Indonesia, skilled in analytics and relationship building. Developed impactful tire training modules and collaborated with teams to create data-driven solutions. Recognized for enhancing product quality and providing effective end-user training, driving customer satisfaction and operational excellence.

Overview

10
10
years of professional experience
2
2
Languages

Work History

Customer Service - Field Engineer

PT.Goodyear Indonesia
12.2014 - Current

- Develop and provide tire training module to the distributor, tire shop and customer
- Conducted statistical analysis to identify trends and patterns in large datasets (Asean, Asia Pasific, and Global)
- Collaborated with cross-functional teams to develop data-driven solutions to business challenges
- Presented findings and recommendations to team members and management
- Assisted in the development of the TMS (Tire Management System, Row Model of TMS - application and reporting)
- Collaborated with cross-functional teams to create customer event (gathering, training, truck event etc)
- Evaluate new product and existing to maintain product quality

- Identified major issues that could arise and provided solutions for these problems.

- Audit team (validate distributor product claim)

- Provided review of design modifications and requests for improvement.

Education

Bachelor of Science - Mechanical Engineering

WidyaGama University
Malang, Indonesia
04.2001 -

High School Diploma -

Polytechnic Brawijaya
Malang, Indonesia
04.2001 -

Skills

    Site inspections

    Team communication

    Analytics

    Safety procedures

    Relationship building

    End-user training

    Service sales

    Report preparation

    Field data collection

    Customer support

    Jobsite support

    Field testing

Timeline

Customer Service - Field Engineer

PT.Goodyear Indonesia
12.2014 - Current

Bachelor of Science - Mechanical Engineering

WidyaGama University
04.2001 -

High School Diploma -

Polytechnic Brawijaya
04.2001 -
Davi Firdaus NCustomer Service - Field Engineer