Customer Service - Field Engineer with PT. Goodyear Indonesia, skilled in analytics and relationship building. Developed impactful tire training modules and collaborated with teams to create data-driven solutions. Recognized for enhancing product quality and providing effective end-user training, driving customer satisfaction and operational excellence.
- Develop and provide tire training module to the distributor, tire shop and customer
- Conducted statistical analysis to identify trends and patterns in large datasets (Asean, Asia Pasific, and Global)
- Collaborated with cross-functional teams to develop data-driven solutions to business challenges
- Presented findings and recommendations to team members and management
- Assisted in the development of the TMS (Tire Management System, Row Model of TMS - application and reporting)
- Collaborated with cross-functional teams to create customer event (gathering, training, truck event etc)
- Evaluate new product and existing to maintain product quality
- Identified major issues that could arise and provided solutions for these problems.
- Audit team (validate distributor product claim)
- Provided review of design modifications and requests for improvement.
Site inspections
Team communication
Analytics
Safety procedures
Relationship building
End-user training
Service sales
Report preparation
Field data collection
Customer support
Jobsite support
Field testing