Overview
Work History
Education
Skills
Timeline
Generic

David Hall

Folsom,LA

Overview

18
18
years of professional experience

Work History

Support Technician

Amedisys Home Health And Hospice
2011.11 - 2015.08
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.

Support Technician

Team DME
1997.04 - 2011.09
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Trained users on how to operate components and systems.

Education

Associate of Applied Science - Computer And Information Systems

West Kentucky Community And Technical College
Paducah, KY
1996-05

Skills

  • Remote support
  • Technical support
  • Troubleshooting skills
  • Repair skills

Timeline

Support Technician

Amedisys Home Health And Hospice
2011.11 - 2015.08

Support Technician

Team DME
1997.04 - 2011.09

Associate of Applied Science - Computer And Information Systems

West Kentucky Community And Technical College
David Hall