David Hall
Folsom,LA
Overview
18
18
years of professional experience
Work History
Support Technician
Amedisys Home Health And Hospice
Baton Rouge, LA
11.2011 - 08.2015
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Responded to telephone, email and in-person inquiries regarding [Item] operation, use and repair.
Support Technician
Team DME
Brentwood, TN
04.1997 - 09.2011
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
Education
Associate of Applied Science - Computer And Information Systems
West Kentucky Community And Technical College
Paducah, KY05-1996
Skills
- Remote support
- Technical support
- Troubleshooting skills
- Repair skills
Timeline
Support Technician
Amedisys Home Health And Hospice
11.2011 - 08.2015
Support Technician
Team DME
04.1997 - 09.2011
Associate of Applied Science - Computer And Information Systems
West Kentucky Community And Technical College