David Lemoine
Metairie
Summary
Dynamic Service Manager at Goodyear Tire & Rubber, adept at enhancing service delivery and team performance. Successfully streamlined operations, reducing customer wait times by 20%. Skilled in customer interaction techniques and process enhancement, fostering strong client relationships and ensuring high-quality service standards. Proven ability to transform complaints into opportunities for loyalty.
Overview
20
20
years of professional experience
Work History
Service Manager
Goodyear Tire & Rubber
06.2006 - Current
- Oversaw daily operations to guarantee efficient service delivery and enhance customer satisfaction.
- Directed team performance management through targeted coaching initiatives to enhance skills and productivity.
- Executed process enhancements to streamline operations and minimize customer wait times.
- Facilitated training sessions on tire maintenance best practices and effective customer interaction techniques.
- Oversaw inventory management, ensuring prompt restocking of essential supplies and products.
- Addressed customer complaints swiftly to improve client satisfaction and loyalty.
- Partnered with upper management to synchronize operational goals with strategic company objectives.
- Addressed customer complaints with professionalism and efficiency.
- Engaged with customers to assess service requirements and present tailored solutions.
- Addressed escalated customer complaints with professionalism, transforming negative experiences into opportunities for customer retention.
- Recruited, trained, and supervised service staff to achieve business objectives.
- Led a team of technicians to ensure timely project completion and uphold high-quality workmanship standards.
- Enforced stringent safety protocols to uphold a secure working environment.
- Cultivated and sustained positive relationships with customers to enhance rapport and trust.
- Minimized service downtime for clients by proactively identifying and resolving potential issues.
- Facilitated warranty claims processing, advocating for customer interests to secure timely resolutions for covered repairs or replacements.
Education
General Studies
Louisiana State University
Baton Rouge, LASkills
- Service delivery
- Team performance management
- Process enhancement
- Customer interaction techniques
Timeline
Service Manager
Goodyear Tire & Rubber
06.2006 - Current
General Studies
Louisiana State University