Davis Fowler
Metairie
Summary
High-energy, positive, responsible leader with extensive experience in a diverse array of industries including retail, food service, construction, insurance etc. Dynamic customer service, communication, and mentoring skills. Organized nature with spectacular problem solving skills and judgement paired with composed temperament to maneuver challenging and hectic conditions. Gifted analytical and critical thinking skills.
Overview
6
6
years of professional experience
Work History
Server
District All Day Delicious
01.2024 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Field Representative
Property Insurance Association Of Louisiana
10.2022 - 07.2023
- Communicated with clients to schedule meetings/inspections to fit different schedules while providing excellent customer service.
- Maintained accurate and thorough records of customer account information.
- Represented company brand during customer interactions.
- Performed inspections assessing building types and other various details in regards to construction and potential vulnerability to fires and other natural disasters.
- Amassed information in concise reports and provided to insurance companies so they knew what to charge for property insurance premiums.
- Maintained and operated company vehicle daily. Submitted weekly reports to superiors explaining mileage, expenses, hours, appointments/inspections etc.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Recorded accurate and efficient records in customer database.
- Responsible for all requests for inspection in SE Louisiana region.
Store Manager
Third Coast Soccer
04.2022 - 10.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Daily cash handling, including but not limited to: routine bank deposits, change orders, maintaining multiple cash drawers etc.
Cashier/Shoe Department Lead
Marshalls
10.2017 - 05.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
Education
Bachelor of Science - Business Administration And Management
University of Louisiana At Lafayette
Lafayette, LA12.2019
Skills
- Accurate Cash Handling
- Retail Inventory Management
- Employee Training
- Customer Service Management
- Friendly and Positive
- Multitasking and Organization
- Strategic thinker
- Problem-Solving
- Team Building and Leadership
- Outstanding communication skills
Timeline
Server
District All Day Delicious
01.2024 - Current
Field Representative
Property Insurance Association Of Louisiana
10.2022 - 07.2023
Store Manager
Third Coast Soccer
04.2022 - 10.2022
Cashier/Shoe Department Lead
Marshalls
10.2017 - 05.2018
Bachelor of Science - Business Administration And Management
University of Louisiana At Lafayette
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