Dawn Bailey
Lake Charles
Summary
Dynamic Special Projects Coordinator at Southwest Call Center with expertise in project management and customer service. Successfully streamlined billing processes, enhancing efficiency and client satisfaction. Known for professional communication and empathetic problem-solving, effectively resolving disputes and maintaining data integrity in financial transactions. Proficient in invoicing and accounts receivable management.
Overview
21
21
years of professional experience
Work History
Special Projects Coordinator
Southwest Call Center
11.2004 - Current
- Developed comprehensive project plans, outlining objectives, milestones, deadlines, and resource requirements.
- Fostered positive relationships with clients through transparent communication and proactive issue resolution efforts.
- Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
- Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
- Ensured timely payments by closely monitoring account balances and following up on overdue invoices.
- Researched and resolved billing discrepancies to enable accurate billing.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Matched purchase orders with invoices and recorded necessary information.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
Education
Associate of Science - Medical Assistant
Delta Technical Community College
Lake Charles, LA06-2015
Skills
- Project scheduling
- Front desk operations
- Typing speed
- Professional and clear communication
- Proficient in Microsoft Word, Excel
- Empathy and patience
- Paging systems
- Computer skills
- Follow-up skills
- Telecommunications
- Project management
- Invoicing expertise
- Customer service
- Accounts receivable management
- Billing systems and software
- HIPAA compliance
- Collections
- Payment posting
- Invoicing proficiency
Languages
English
Full Professional
Timeline
Special Projects Coordinator
Southwest Call Center
11.2004 - Current
Associate of Science - Medical Assistant
Delta Technical Community College
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