Dawn Hernandez
Slidell
Summary
Results-driven Senior Retail Manager with expertise in inventory management, visual merchandising, and customer relationship management. Proven success in enhancing customer experiences and resolving issues promptly.
Overview
9
9
years of professional experience
Work History
Senior Retail Manager
Adventureland Park
Altoona
06.2016 - 10.2025
- Managed daily store operations and ensured compliance with company policies.
- Trained new staff on customer service protocols and product knowledge.
- Assisted in inventory management and restocked shelves as needed.
- Implemented visual merchandising standards to enhance product displays.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored sales trends to identify opportunities for improvement.
- Collaborated with team members to create a positive shopping environment.
- Monitored employee attendance records and took appropriate action when necessary.
- Developed employee training programs to increase staff knowledge of products, services, and customer service techniques.
- Resolved customer complaints professionally in a timely manner while exercising sound judgment.
- Monitored stock levels and inventory management systems, ensuring product availability and customer satisfaction.
- Supervised the maintenance of the facility in order to ensure a safe environment for customers and employees alike.
- Coordinated with marketing and sales teams to develop promotional strategies for retail store.
- Provided leadership to subordinate personnel by setting goals, monitoring performance, providing feedback and guidance.
- Evaluated job applicants during recruitment process based on qualifications needed for position being filled.
- Created weekly work schedules for employees according to business needs while adhering to labor laws regulations.
- Served as role model by demonstrating professional conduct at all times both inside and outside the workplace.
- Conducted regular meetings with staff members to discuss store operations and address any issues or concerns.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Supported retail associates to drive quality performance and experiences for guests.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Maintained store staff by recruiting, orienting and training employees.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Handled customer service issues, ensuring customer satisfaction and loyalty.
- Oversaw inventory management, including ordering, receiving, and stock optimization.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
Education
Some College (No Degree) - General Studies
Hillsborough Community College
Tampa, FLSkills
- Inventory management
- Visual merchandising
- Customer relationship management
- Staff training
- Sales analysis
- Retail strategy development
- Problem solving
- Store operations
- Customer service
- Team Training
Languages
Spanish
Limited
Timeline
Senior Retail Manager
Adventureland Park
06.2016 - 10.2025
Some College (No Degree) - General Studies
Hillsborough Community College