Dawn Legendre

Answer phones

Check in patients

Verify insurance

Collect payments

• Implement Office Procedures
• Resolve customer inquiries and complaints with timeliness
• Deliver quality customer service to staff and customers
• Review financial statements working with accounting staff to clear discrepancies
• Provide direct support to visitors
• Administer bookkeeping functions to generate invoices and handle accounts payable & receivable

• Aided vulnerable groups with specialized counseling & advisement
• Documented accounts of abuse and neglect by investigating suspicious reports
• Administered community outreach initiatives to uplift underserved residents
• Provided informed counsel for individuals needing mental health therapy
• Kept records and prepared reports for management concerning visits with clients
• Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions
• Submit & review reports & problems with superior
• Assisted clients with preparation of forms such as tax forms
• Developed and implemented behavioral management and care plans for clients
• Attended group meetings to provide information on agency services, requirements & procedures
• Observed clients’ food selections and recommended alternate economical & nutritional food choices

• Answer multi-line phones
• Scan customer applications and various forms to general employee network
• Courier route when needed

• Prepare information for banks webpage
• Assist customers with internet banking questions
• Prepare ads for newspapers

• Answering multiline phones
• Greeting clients
• Assisting clients with health insurance claims
• Filing