Dawn Walker
Greenwell Springs
Summary
Experienced with managing business office operations, including administrative tasks and team coordination. Utilizes expertise to enhance productivity and streamline processes.
Overview
30
30
years of professional experience
Work History
Business Office Manager
Jefferson Manor Nursing and Rehabilitation Center (CMCO Facility)
01.2024 - Current
- Conducted monthly reviews of aging report data, prioritizing high-dollar accounts for prompt resolution efforts.
- Verified insurance of patients to determine eligibility.
- Mailed monthly statements and assisted with related requests for information and clarification.
- Collected payments and applied to patient accounts.
Business Office Manager
Belle Maison Nursing and Rehabilitation Center (CMCO Facility)
07.2022 - 01.2024
- Conducted monthly reviews of aging report data, prioritizing high-dollar accounts for prompt resolution efforts.
- Verified insurance of patients to determine eligibility.
- Mailed monthly statements and assisted with related requests for information and clarification.
- Collected payments and applied to patient accounts.
Business Office Manager
Capital Oaks Nursing and Rehabilitation Center (CMCO Facility)
08.2020 - 06.2022
- Conducted monthly reviews of aging report data, prioritizing high-dollar accounts for prompt resolution efforts.
- Verified insurance of patients to determine eligibility.
- Mailed monthly statements and assisted with related requests for information and clarification.
- Collected payments and applied to patient accounts.
Human Resource Coordinator/Business Office Manager
Jefferson Manor Nursing and Rehabilitation Center (CMCO Facility)
10.2015 - 08.2020
- Conducted monthly reviews of aging report data, prioritizing high-dollar accounts for prompt resolution efforts.
- Verified insurance of patients to determine eligibility.
- Mailed monthly statements and assisted with related requests for information and clarification.
- Collected payments and applied to patient accounts.
- Reviewed time records for 130 employees to verify accuracy of information.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Coordinated new hire and termination processes to facilitate smooth operations.
Business Office Manager
Baton Rouge Healthcare Center
12.2014 - 10.2015
- Conducted monthly reviews of aging report data, prioritizing high-dollar accounts for prompt resolution efforts.
- Verified insurance of patients to determine eligibility.
- Mailed monthly statements and assisted with related requests for information and clarification.
- Collected payments and applied to patient accounts.
Human Resource/Payroll Director
Lofton Staffing Services
06.2014 - 12.2014
- Explained human resources policies and procedures to all employees. Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
- Managed over 400 personnel files according to policy and federal and state law and regulations.
- Offered consistent payroll disbursement with accurate record keeping of employee PTO and vacation accruals.
- Completed payroll processing from start to finish for more than 400 employees.
Executive Assistant/Office Manager
Auger Services, Inc.
12.2012 - 05.2014
- Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
- Researched and resolved billing and invoice problems.
- Coded the general ledger and processed vendor invoice payments.
- Opened new client and vendor accounts.
- Rectified escalated accounts payable issues with vendors.
- Verified details of transactions, including funds received and total account balances.
- Calculated figures such as discounts, percentage allocations and credits.
- Maintained accounts receivable documentation electronically and on paper.
- Researched and resolved collections and billing disputes with tact and efficiency.
- Submitted all project closeout documents in accordance with the contract.
- Assisted the project manager with bidding new jobs and projects.
- Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Completed payroll processing for more than 100 employees.
- Completed all company license renewals for multiple states.
- Supplied key cards and building access to employees and visitors.
- Managed daily office operations and maintenance of equipment.
Human Resource/Payroll Director/Business Office Manager
Carrington Place of Baton Rouge Nursing and Rehabilitation
07.2005 - 11.2012
- Conducted new employee orientation to foster positive attitude toward organizational objectives.
- Advised managers on organizational policy matters and recommend needed changes.
- Handled staffing, disputes, terminating employees and administering disciplinary procedures.
- Represented organization at personnel-related hearings and investigations.
- Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Monitored staffing patterns and nursing care hours for efficiency and made changes when necessary.
- Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
- Completed monthly, quarterly and annual bank reconciliations.
- Maintained confidential information, such as pay rates, bonus targets and pay grades.
- Observed strict confidentiality and safeguarded all patient-related information.
- Thoroughly investigated past due invoices and minimized number of unpaid accounts.
- Carefully prepared, reviewed and submitted patient statements.
- Posted charges, payments and adjustments.
Office Manager
D & A Concrete
06.2002 - 06.2005
- Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
- Identified staff vacancies and recruited, interviewed and selected applicants.
- Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Reviewed and approved time cards for processing of payroll.
- Coordinated approval processes of all accounts payable invoices.
- Researched and resolved billing and invoice problems.
- Maintained accounts receivable documentation electronically and on paper.
- Handled cash and deposits using the proper accounting procedures and documentation.
- Researched and resolved collections and billing disputes with tact and efficiency.
Office Manager
Burl's Sheetrock Services
10.1998 - 08.2002
- Administered compensation, benefits and performance management systems and safety programs.
- Identified staff vacancies and recruited, interviewed and selected applicants.
- Assisted in management of business operations by maintaining records and files, preparing cost and inventory reports, and ordering supplies.
- Reviewed and approved time cards for processing of payroll.
- Maintained accounts receivable documentation electronically and on paper.
- Handled cash and deposits using the proper accounting procedures and documentation.
- Reviewed and approved billing invoices and expense reports.
Photo Center Manager
Walmart
10.1995 - 05.1999
- Coordinated work activities of subordinates and staff relating to employment, compensation, labor relations and employee relations.
- Directed personnel, training and labor relations activities.
- Handled staffing, disputes, terminating employees and administering disciplinary procedures.
- Identified staff vacancies and recruited, interviewed and selected applicants.
- Described merchandise and explain operation of merchandise to customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Operated a cash register to process cash, check and credit card transactions.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Explained information about the quality, value and style of products to influence customer buying decisions.
Education
High School Diploma - General Studies
Hammond High School
Hammond, LA01.1989
Skills
- Accounts receivable processing
- Financial account reconciliations
- Payroll management
- Proficient in Microsoft Office
- Results oriented
- Strong attention to detail
- PCC
- AHT
- Kronos
Timeline
Business Office Manager
Jefferson Manor Nursing and Rehabilitation Center (CMCO Facility)
01.2024 - Current
Business Office Manager
Belle Maison Nursing and Rehabilitation Center (CMCO Facility)
07.2022 - 01.2024
Business Office Manager
Capital Oaks Nursing and Rehabilitation Center (CMCO Facility)
08.2020 - 06.2022
Human Resource Coordinator/Business Office Manager
Jefferson Manor Nursing and Rehabilitation Center (CMCO Facility)
10.2015 - 08.2020
Business Office Manager
Baton Rouge Healthcare Center
12.2014 - 10.2015
Human Resource/Payroll Director
Lofton Staffing Services
06.2014 - 12.2014
Executive Assistant/Office Manager
Auger Services, Inc.
12.2012 - 05.2014
Human Resource/Payroll Director/Business Office Manager
Carrington Place of Baton Rouge Nursing and Rehabilitation
07.2005 - 11.2012
Office Manager
D & A Concrete
06.2002 - 06.2005
Office Manager
Burl's Sheetrock Services
10.1998 - 08.2002
Photo Center Manager
Walmart
10.1995 - 05.1999
High School Diploma - General Studies
Hammond High School
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