Troy Owens
Monroe
Summary
Highly experienced, resourceful, and creative Quality Assurance Technician (QA Technician) with extensive experience working in a busy workplace environment. Proven expertise in tackling team problem solving and training activities, with a special focus on maintaining high-quality standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Laboratory Technician
MidSouth Extrusion
08.2023 - Current
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Documented information by maintaining daily logs and equipment record books.
- Calibrated and maintained instruments to keep equipment fully operational.
- Trained new associates in laboratory procedures and standards.
- Collected and performed analytical testing on in-process product.
- Prepared detailed documentation for each experiment, facilitating effective communication of results to colleagues and stakeholders.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Completed quality documents and input and saved quality data in appropriate locations.
Operations Specialist II
JPMorgan Chase
09.2011 - 02.2023
- Developed and maintained operational reports to track progress and performance
- Developed and implemented operational policies and procedures to ensure compliance with organizational objectives
- Created and maintained operational documentation to ensure accuracy and compliance with organizational standards
- Auto indexed mortgage documents
- Processed checks
- Ordered needed supplies
- Performed runner function and checked in mail when needed.
Quality Assurance Technician (QA Technician)
Coca-Cola Enterprises
08.2002 - 09.2010
- Developed and maintained metrics to track and analyze product performance and quality
- Collaborated with other departments to ensure quality of products and services
- Conducted regular reviews of production processes to identify areas of improvement and ensure compliance with quality standards
- Ensured compliance with industry and regulatory standards and requirements
- Monitored and tested finished products for defects and conformance to customer specifications
- Developed and implemented corrective and preventive action plans
- Performed inspections of incoming materials and products to ensure their quality and adherence to company standards
- Investigated and resolved quality issues in a timely and effective manner
- Performed duties in lab and water plant.
Education
Bachelor of Science in Management: Human Resources -
University of Phoenix-Online Campus
West Ouachita High School
01.1990
Skills
- Team Problem Solving
- Training & Development
- Workplace Safety
- Process Improvement
- Creative Problem Solving
- Sampling Procedures
- Public Relations
Certification
Human Resources Management
Timeline
Laboratory Technician
MidSouth Extrusion
08.2023 - Current
Operations Specialist II
JPMorgan Chase
09.2011 - 02.2023
Quality Assurance Technician (QA Technician)
Coca-Cola Enterprises
08.2002 - 09.2010
Bachelor of Science in Management: Human Resources -
University of Phoenix-Online Campus
West Ouachita High School
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