Deanna Celius
New Orleans
Summary
Dynamic Patient Access Representative with a proven track record at University Medical Center, excelling in patient registration and insurance verification. Adept at maintaining HIPAA compliance while delivering exceptional customer service. Recognized for problem-solving abilities and organizational multitasking, ensuring seamless access to healthcare services for all patients.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
University Medical Center
New Orleans
10.2022 - Current
- Secured patient information and confidential medical records, ensuring compliance with HIPAA standards to protect patient privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Maintained composure under pressure and effectively resolved challenging situations to ensure patient satisfaction.
- Obtained patient insurance information and assessed eligibility for benefits to facilitate service access.
Front Desk Receptionist
Quarter House Resort
New Orleans
10.2021 - 10.2022
- Created lasting first impressions by warmly welcoming visitors upon arrival at front desk.
- Greeted guests at front desk, fostering positive interactions while efficiently managing check-in process.
- Maintained organized and clean front office area, ensuring professional and welcoming environment for visitors and employees.
- Organized and confirmed appointments and meetings to streamline office workflow.
Armed Security Guard
Inner Parish Security
Kenner
09.2019 - 06.2020
- Reduced incidents of theft and vandalism by implementing strict security protocols.
- Conducted hourly patrols of building areas, parking lots, and facility grounds to enhance overall security presence.
- Documented all security-related activities to ensure compliance with regulatory requirements and facilitate incident response.
Education
Health Science - Medical Coding
Herzing University
Dearborn, MI04-2026
Skills
- Patient registration
- Insurance verification
- Electronic health records
- HIPAA compliance
- Admissions management
- Quality assurance
- Organizational multitasking
- Problem solving
- Customer service
Skills
Skillful, Skillful, Experienced, Beginner
Timeline
Patient Access Representative
University Medical Center
10.2022 - Current
Front Desk Receptionist
Quarter House Resort
10.2021 - 10.2022
Armed Security Guard
Inner Parish Security
09.2019 - 06.2020
Health Science - Medical Coding
Herzing University