Deanna Johns
New Orleans
Summary
Insightful and professional media professional seeking full time employment
Overview
2
2
years of professional experience
Work History
Public Affairs Specialist
Army Contracting Command
05.2024 - 08.2024
- Developed a comprehensive storyboard video project highlighting the functions and tasks of each department within the ACC.
- Collaborated with various department heads to gather accurate and engaging content.
- Successfully briefed the storyboard and project plan to team leadership, receiving positive feedback and approval.
- Managed the project timeline and ensured milestones were met within the stipulated period.
- Authored press releases, articles, and social media posts to promote ACC initiatives and achievements.
- Increased social media engagement by 20% through targeted content strategies.
- Coordinated media outreach efforts and managed relationships with local and national media outlets.
- Facilitated press conferences and media briefings, ensuring clear and consistent messaging.
- Conducted research on industry trends and best practices to inform communication strategies.
- Analyzed communication metrics to measure the effectiveness of campaigns and adjust strategies as needed.
Front Desk Supervisor
Hilton Garden Inn
10.2023 - 05.2024
- Supervised a team of 10 front desk staff, providing training, guidance, and performance evaluations to ensure exceptional customer service standards were met.
- Fostered a collaborative work environment by encouraging open communication and teamwork among staff members. Organized team-building activities to enhance morale and cooperation.
- Managed guest relations by resolving complaints, addressing concerns, and ensuring a positive guest experience. Recognized for consistently maintaining high guest satisfaction scores.
- Streamlined front desk operations by implementing new check-in/check-out procedures and optimizing the use of hotel management software. Reduced average guest wait times by 20%.
- Handled emergency situations, such as fire alarms and medical incidents, with calm and effective decision-making, ensuring guest safety and coordinating with emergency services.
- Utilized hotel management software to manage reservations, process payments, and generate reports. Trained staff on software usage and best practices.
Community Reporting Fellow
Lede
08.2022 - 01.2023
- Assisted in the creation and development of a community-focused newsletter, which saw a subscription growth of 30% within the first six months. Played a pivotal role in establishing the editorial calendar, identifying key topics, and assigning articles to team members.
- Authored over 20 in-depth articles covering a range of community issues, including local government, education, and social justice. Articles received positive feedback from readers and were frequently shared on social media, increasing engagement by 25%.
- Acted as the newsletter's editor for several editions, ensuring all content was accurate, engaging, and adhered to the publication's style guide. Reduced the error rate by 15% through meticulous proofreading and fact-checking.
- Captured high-quality photographs to accompany articles, enhancing the visual appeal of the newsletter. Developed a keen eye for detail and composition, resulting in a 40% increase in reader engagement with visual content.
- Conducted thorough research and interviews to produce well-rounded and informative reports. Developed strong relationships with community leaders and sources, which led to exclusive stories and insights.
- Utilized content management systems to upload and format articles, ensuring a seamless reading experience for subscribers. Implemented SEO best practices to improve article visibility and reach.
- Worked closely with a diverse team of writers, photographers, and editors to produce high-quality content on tight deadlines. Facilitated weekly editorial meetings to brainstorm ideas and review progress.
Education
Bachelor of Arts - Mass Communications
Xavier University of Louisiana
New Orleans, LA05.2024
Skills
- Innovative problem Solver
- Ms office products
- Team player
- Team Developer
- Leader
- Analytical Thinker
- Small Group Facilitator
Timeline
Public Affairs Specialist
Army Contracting Command
05.2024 - 08.2024
Front Desk Supervisor
Hilton Garden Inn
10.2023 - 05.2024
Community Reporting Fellow
Lede
08.2022 - 01.2023
Bachelor of Arts - Mass Communications
Xavier University of Louisiana
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