De'Antrell Zenon-Adair
Lafayette,LA
Summary
Self-motivated professional successful in identifying and seizing viable opportunities for profit in business. Eager to contribute to team success and further develop professional skills. Background in management, vehicle inspection, negotiation, and business development.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Progressive Auto Insurance
09.2024 - Current
- Adhered to company policies and scripts to consistently uphold Progressive standards.
- Consistently exceeded required metrics and contributed to team success.
- Actively listened to customers, handled concerns efficiently and set appropriate expectations throughout the process.
Owner/Operations Manager
Auto Warehouse Louisiana
09.2021 - 04.2024
- Managed all day-to-day business operations.
- Conducted in-depth inspections of vehicles to identify damage, missing parts, and mechanical issues.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Established positive workplace culture that fostered employee engagement, collaboration, and loyalty
- Maintained a top 3 ranking in Finance deal competitions amongst other local dealers
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Marketing Coordinator
Lyons Market
01.2020 - 10.2023
- Composed daily posts for social media and helped build brand presence allowing the store to save money on printed ad campaigns.
- Continually maintained and improved company's reputation and positive image in markets served.
Grocery Department Manager
Lyons Market
12.2019 - 08.2021
- Implemented successful promotional campaigns to increase sales and drive customer engagement.
- Maximized sales performance with effective inventory management and stock rotation practices.
- Utilized analytical tools such as planograms and endcap displays in order to maximize shelf space efficiency while optimizing visual appeal for customers.
Bookkeeper
Lyons Market
12.2018 - 01.2020
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reconciled and corrected issues with financial records.
Education
Associate of Arts - Liberal Arts And General Studies
South Louisiana Community College
Lafayette, LA05.2015
Skills
- Negotiation
- Vehicle inspection & appraisal
- Vendor management
- Relationship building
- Problem-solving
- Inventory sourcing
- Marketing
- Leadership
- Budget development
Timeline
Customer Service Representative
Progressive Auto Insurance
09.2024 - Current
Owner/Operations Manager
Auto Warehouse Louisiana
09.2021 - 04.2024
Marketing Coordinator
Lyons Market
01.2020 - 10.2023
Grocery Department Manager
Lyons Market
12.2019 - 08.2021
Bookkeeper
Lyons Market
12.2018 - 01.2020
Associate of Arts - Liberal Arts And General Studies
South Louisiana Community College
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