De'Asia Jones
Mansfield,LA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
DeSoto Parish School Board
03.2022 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw class of students in absence of instructor.
- Monitored student classroom and outdoors activities to promote student safety.
- Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Assisted students with activities of daily living such as feeding and toileting.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Offered student support through special accommodations, extra assistance, and assessments.
- Adapted equipment and technology, boosting student engagement and motivation.
- Alerted instructor to student behavior or issues requiring intervention.
Tax Associate (Seasonal)
The Green Center
01.2018 - Current
- Greet Customers
- Scan
- File
- Data Entry
- Payment Processing
- Answer Incoming Calls
- Make Outbound Calls
Customer Service Representative
General Dynamics Information Technology
02.2019 - 08.2022
- Inbound call for U.S. Citizenship and Immigration Services
- Check status for Green Card for non–U.S. citizen
- Provide caller with interview locations
- Received inbound calls regarding COVID-19 recipients
- Schedule COVID-19 vaccine appointments for recipients
- Provide recipients with proof of vaccination cards
- Resolve recipients problems
- Used data entry skills to accurately document and input statements.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
Certified Nursing Assistant
Desoto Retirement & Rehab Center
02.2017 - 08.2017
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Associate of Science - General Studies
Northwestern State University of Louisiana
Natchitoches, LA12.2022
Patient Care Technician - undefined
Northwest Louisiana Technical College
Mansfield, Louisiana05.2017
High School Diploma -
Mansfield High School
Mansfield, Louisiana05.2012
Skills
- Communication
- Ability To Work Under Pressure
- Time Management
- Leadership
- Scheduling
- Account updating
- Computer proficiency
- Clerical support
- Dependable
- Computer Knowledge
- Multi-Tasker
- Problem Solving
- Typing
- Charting
- Shipping and receiving
- Microsoft Office
- Chat
- Classroom experience
- Payment Processing
- Special needs
- Personal hygiene assistance
- Feeding assistance
Certification
- Patient Care Technician
- Certified Nursing Assistant
Timeline
Special Education Paraprofessional
DeSoto Parish School Board
03.2022 - Current
Customer Service Representative
General Dynamics Information Technology
02.2019 - 08.2022
Tax Associate (Seasonal)
The Green Center
01.2018 - Current
Certified Nursing Assistant
Desoto Retirement & Rehab Center
02.2017 - 08.2017
Patient Care Technician - undefined
Northwest Louisiana Technical College
Associate of Science - General Studies
Northwestern State University of Louisiana
High School Diploma -
Mansfield High School
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