Summary
Overview
Work History
Education
Skills
Timeline
Generic

DEBBIE RENARD

HOUMA

Summary

Accomplished Office Manager with a proven track record at Cash Collection Services, enhancing operational efficiency and customer satisfaction. Expert in office administration and customer service, I significantly improved account accuracy and client retention. Skilled in collections and staff motivation, my leadership increased team productivity and engagement. Well

rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Overview

19
19
years of professional experience

Work History

OFFICE MANAGE

CASH COLLECTION SERVICES
Houma, LA
07.2007 - 03.2017

I made collection calls each to customers to collect on NSF items to bring their account current

. Tracked invoices ad payments to ensure accuracy of accounts

receivable and payable information.

. Reviewed contracts for accuracy prior to signing off on behalf

of the company.

. Provided administrative support to management team

including preparing reports and presentations.

. I went into the field to different businesses and solicited to

gain new clients.

Manager

Allstate Credit Plan Inc.
Houma LA
01.2007 - 06.2010
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • I assisted with taking loan applications from customers.
  • Reviewed credit and made loan determination on credit
  • worthiness.

Manager

Excel Finance
Houma, LA
02.2003 - 02.2009
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Improved marketing to attract new customers and promote business.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • I assisted with taking loan applications from customers.
  • Reviewed credit and made loan determination on credit
  • worthiness.

Assistant Manager

World Finance
Houma, LA
03.1999 - 03.2003
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • I assisted with taking loan applications from customers.
  • Reviewed credit applications to get to the next step in the
  • loan process
  • Take payments, collect on delinquency

Bank Teller Tier 1

Whitney National Bank
Houma, LA
10.1997 - 03.1999
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Collected on delinquency
  • Took payments

Education

High School Diploma -

South Terrebonne High School
Bourg, LA
05-1986

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Banking
  • Collections
  • Staff hiring
  • Bookkeeping
  • Financing and Loans

Timeline

OFFICE MANAGE

CASH COLLECTION SERVICES
07.2007 - 03.2017

Manager

Allstate Credit Plan Inc.
01.2007 - 06.2010

Manager

Excel Finance
02.2003 - 02.2009

Assistant Manager

World Finance
03.1999 - 03.2003

Bank Teller Tier 1

Whitney National Bank
10.1997 - 03.1999

High School Diploma -

South Terrebonne High School
DEBBIE RENARD