DEBBIE RENARD
Houma
Summary
With a proven track record at Whitney National Bank, I excel in office management and customer service, demonstrating exceptional organizational skills and a knack for maintaining confidentiality. My experience includes streamlining office operations, enhancing customer satisfaction, and driving financial accuracy, contributing to a positive and productive work environment. Collections experience of 20 plus years.
Overview
20
20
years of professional experience
Work History
OFFICE MANAGER
CASH COLLECTION SERVICES LLC
07.2007 - 02.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Went to various businesses to solicit sales and services of the to get new accounts and clients
MANAGER
ALLSTATE CREDIT PLAN
01.2007 - 06.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Take applications and review credit worthiness for the loan
PBX SWITCHBOARD OPERATOR
TERREBONNE GENERAL HOSPITAL
09.2005 - 04.2006
- Assisted new employees in learning the ropes of the PBX system by providing training and guidance on proper procedures.
- Contributed to a positive work environment with a friendly demeanor while interacting with customers, colleagues, and visitors.
- Streamlined switchboard management by updating internal directories and contact information regularly.
- Promoted a professional image of the company by consistently providing a polished and courteous demeanor while interacting with all callers.
OFFICE COLLECTOR
MONEY RECOVERY SYSTEMS
02.2002 - 02.2005
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
ASST. MANAGER
WORLD FINANCE
03.1999 - 03.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Took loan applications and processed information
- Took payments
- Collected on delinquent accounts
BANK TELLER TIER 1
WHITNEY NATIONAL BANK
10.1997 - 03.1999
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
High School Diploma -
SOUTH TERREBONNE HIGH SCHOOL
BOURG LA05-1986
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Banking
- Staff hiring
- Financing and loans
- Collections
- Bookkeeping
Timeline
OFFICE MANAGER
CASH COLLECTION SERVICES LLC
07.2007 - 02.2018
MANAGER
ALLSTATE CREDIT PLAN
01.2007 - 06.2009
PBX SWITCHBOARD OPERATOR
TERREBONNE GENERAL HOSPITAL
09.2005 - 04.2006
OFFICE COLLECTOR
MONEY RECOVERY SYSTEMS
02.2002 - 02.2005
ASST. MANAGER
WORLD FINANCE
03.1999 - 03.2003
BANK TELLER TIER 1
WHITNEY NATIONAL BANK
10.1997 - 03.1999
High School Diploma -
SOUTH TERREBONNE HIGH SCHOOL
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