Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Strengths
Software
Timeline
Generic

DEBORAH ONAKOFA

Operation Manager
Lagos

Summary

Operations Associate with 2 year in Fintech SaaS and 3 years in operations and support roles. Proven track record in problem-solving, strategic initiatives, and administrative efficiency, with a strong background in support, data management and project Management

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Operations Associate

Gpay
01.2023 - Current

Gpay is a fintech company that offers innovative financial services to businesses and developers, specializing in solutions that streamline financial transactions and enhance digital finance capabilities

  • Lead and manage cross-functional projects from initiation to completion, ensuring alignment with business objectives, timelines, and stakeholder expectations.
  • Utilize Gantt charts to map out project schedules, track progress, and identify potential delays, ensuring all milestones are met within the designated timeframes.
  • Collaborate with product, engineering, and customer support teams to ensure the smooth integration of Fintech solutions, meeting both internal and client requirements.
  • Develop detailed project plans that include tasks, dependencies, and deadlines, leveraging Gantt charts to monitor progress and optimize resource allocation.
  • Implement various project management methodologies (e.g., Agile, Scrum, Waterfall), incorporating Gantt chart tools (e.g., Microsoft Project, TeamGantt, Smartsheet) to facilitate effective tracking and management.
  • Coordinate with internal and external stakeholders to define project scope, goals, and deliverables, ensuring full alignment with client needs and regulatory standards.
  • Use Gantt charts to visualize critical paths, identify bottlenecks, and streamline workflows, ensuring efficient resource allocation across all phases of the project.
  • Conduct regular project status meetings, ensuring that all team members and stakeholders are aligned and updated on the progress, risks, and action items.

Operation Associate

Revelation Property
02.2021 - 01.2023

Revelation Property is a real estate firm specializing in property management, sales, and development, providing comprehensive real estate services to clients

  • Supported marketing efforts by creating property brochures, managing online listings, and tracking campaign performance using CRM tools
  • Managed and processed real estate transactions, ensuring accuracy, completeness, and adherence to deadlines
  • Served as the main point of contact for clients, providing updates and addressing inquiries through CRM systems
  • Organized and maintained schedules for property viewings, client appointments, and team meetings
  • Updated and managed databases, including property listings, client information, and transaction details within CRM platforms
  • Assisted with budgeting, invoicing, and expense tracking related to property management and transactions


Customer Support Representative

Jumia Nigeria
03.2020 - 10.2020

Jumia Nigeria is part of Jumia Group, which is a leading e-commerce platform in Africa ,It operates as an online marketplace that connects consumers with a variety of products and services

  • Managing CRM systems to track leads, client interactions, and follow-up activities
  • Working closely with other departments to ensure customer needs are met and any cross-departmental issues are resolved
  • Handling customer complaints, troubleshooting issues, and providing solutions to problems
  • Assisting customers with order modifications, cancellations, and returns


Education

Bachelor's Degree - Public Administration

Obafemi Awolowo University
Osun State
07.2016 - 01.2020

Skills

    Communication & Stakeholder Management: Strong communication to align teams and stakeholders

    Budgeting & Resource Allocation: Managing project budgets and allocating resources efficiently

    Time Management: Effective scheduling and prioritizing to meet deadlines

    Change Management: Managing smooth transitions during project changes

    Data Analysis & Reporting: Analyzing project data and reporting performance

    Budgeting & Resource Allocation: Managing project budgets and allocating resources efficiently

    Communication & Stakeholder Management: Strong communication to align teams and stakeholders

    Budgeting & Resource Allocation: Managing project budgets and allocating resources efficiently

    Time Management: Effective scheduling and prioritizing to meet deadlines

    Change Management: Managing smooth transitions during project changes

    Data Analysis & Reporting: Analyzing project data and reporting performance

    Budgeting & Resource Allocation: Managing project budgets and allocating resources efficiently

Accomplishments

  • Aiding in strategic decision-making that contributed to a 10% increase in operational efficiency.
  • Supporting 5 major projects, which led to a 20% growth in user engagement.

Strengths

  • Organizational Skills, Skilled in managing multiple tasks and projects, tracking progress, and maintaining accurate records to ensure smooth and effective operations.
  • Team Collaboration, Effective in working with cross-functional teams to achieve common goals and ensure seamless coordination and cooperation.
  • Technical Proficiency, Experienced in using financial technology systems, CRM platforms, and data management tools to support various operational tasks and processes.
  • Customer-Centric Approach, Committed to providing excellent service and support, addressing customer needs and enhancing their experience.

Software

TeamGantt

Trello

Google Workspace (Docs, Sheets, Drive)

Power BI

Excel

Asana

Timeline

Operations Associate

Gpay
01.2023 - Current

Operation Associate

Revelation Property
02.2021 - 01.2023

Customer Support Representative

Jumia Nigeria
03.2020 - 10.2020

Bachelor's Degree - Public Administration

Obafemi Awolowo University
07.2016 - 01.2020
DEBORAH ONAKOFAOperation Manager