Deena Templain
Jackson
Summary
Accomplished Retail Sales Consultant possessing exceptional customer service skills to close the sale.
Seasoned shipping professional knowledgeable about preparing and inspecting shipments, coordinating documentation, and monitoring delivery progress.
Strong customer service, relationship-building and problem-solving abilities.
Overview
25
25
years of professional experience
Work History
Customer Service
West Feliciana Historical Museum
12.2024 - Current
- Collaborated with team members to improve overall customer service experience.
- Provided exceptional customer service with product recommendations
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
Customer Service Associate
Cetera Investment Services
03.2021 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shipping Manager
Grandmothers Buttons
09.2007 - 07.2019
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Coordinated international shipments by researching customs regulations and preparing necessary documentation.
Daycare Teacher
CHASE Ministries
01.2004 - 05.2007
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Fine Jewelry Sales Associate
Patrick's Fine Jewelry
08.2002 - 08.2003
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Performed general maintenance and light cleaning of showroom.
- Displayed merchandise by arranging in appealing ways to boost sales.
Licensed Practical Nurse
Dr. Lisa Mazoch
05.2000 - 05.2002
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Contributed to quality improvement initiatives by providing feedback on care processes and patient experiences.
- Improved patient satisfaction with empathetic communication and timely response to needs.
- Managed all office duties. Filed insurance claims.
Education
Associate of Science - Nursing
Louisiana Technical College
Jackson,LA06.1998
Skills
- Sales and customer service
- Word
- Some excel
Timeline
Customer Service
West Feliciana Historical Museum
12.2024 - Current
Customer Service Associate
Cetera Investment Services
03.2021 - 12.2024
Shipping Manager
Grandmothers Buttons
09.2007 - 07.2019
Daycare Teacher
CHASE Ministries
01.2004 - 05.2007
Fine Jewelry Sales Associate
Patrick's Fine Jewelry
08.2002 - 08.2003
Licensed Practical Nurse
Dr. Lisa Mazoch
05.2000 - 05.2002
Associate of Science - Nursing
Louisiana Technical College
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