DeJa Harris

• Assisted patients with appointment scheduling and insurance verification processes.
• Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
• Supported front desk operations by greeting patients and answering phone inquiries professionally.
• Greet and register 50+ patients daily; collect demographics, insurance, and medical histories.
• Serve as the first face and voice to 50+ patients daily—seamlessly managing check-in, demographic intake, and insurance verification with advanced EMR systems.
• Review eligibility, benefits, and pre-authorization needs via electronic and phone channels; secure prior approvals and maintain compliance with billing regulations .
• Calmly navigate high-volume call centers—scheduling, rescheduling, and resolving patient payment or coverage questions with empathy and professionalism .
• Collect co-pays/deductibles, reconcile daily cash drawer, and generate deposits—preserving revenue integrity and patient trust.
• Coordinate with clinical staff and billing teams to resolve discrepancies, combat claim denials, and ensure smooth patient flow and satisfaction.

Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.

• Assisted in inventory management, maintaining optimal stock levels and reducing medication shortages.
• Provided exceptional customer service, addressing inquiries and resolving issues to enhance patient satisfaction.
• Educated patients on proper medication usage and potential side effects, promoting adherence and safety.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Coordinated verification and filling of more than 100+ daily prescriptions in high-volume pharmacy environment.

• Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
• Managed checkout processes efficiently, ensuring smooth transactions and accurate cash handling.
• Collaborated with team members to enhance store operations and improve guest experiences.
• Trained new staff on policies, procedures, and best practices for guest interactions.
• Maintained merchandise presentation standards, supporting inventory management efforts.
• Implemented promotional displays, driving product visibility and encouraging sales engagement.
• Monitored guest feedback, identifying trends to inform operational improvements.
• Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
• Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
• Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
• Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
• Trained new personnel regarding company operations, policies and services.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Cross-trained and backed up other customer service managers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.