Lakeshian Taylor
Baton Rouge
Summary
Detailed-oriented Healthcare professional with five years of experience in urgent care and specialty clinics, specializing in patient service and front office operations. Proficient in insurance verification, medical records management, and referral coordination. Epic-trained with exceptional communication and organizational skills. Focused on maintaining HIPAA compliance and optimizing patient interactions
Overview
5
5
years of professional experience
Work History
Patient Access Representative
LSU Healthcare Network
baton rouge
05.2025 - Current
- Greeted patients professionally, ensuring positive first impressions and high satisfaction.
- Register new and established patients while updating demographic and insurance information.
- Verified insurance eligibility and secured prior authorizations.
- Process and coordinate referrals for specialty care efficiently.
- Maintain confidential medical records in compliance with HIPAA regulations.
- Utilize Epic EHR system for patient registration, documentation, and scheduling.
- Collect co-pays and patient payments, ensuring precise financial records.
- Handled high-volume calls, addressing patient inquiries promptly and effectively relaying messages to clinical staff.
Patient Service Representative
Patient Plus Urgent Care
Baton Rouge
03.2021 - 05.2025
- Verified patient insurance eligibility while registering and checking in patients.
- Collected co-pays and balanced daily cash receipts for accurate financial tracking.
- Coordinated referrals and scheduled patient appointments to streamline processes.
- Addressed patient inquiries regarding services while assisting with registration paperwork.
- Directed incoming calls, routing to appropriate departments for timely resolution.
- Monitored patient flow with clinical staff to optimize scheduling and reduce wait times.
- Upheld HIPAA regulations by maintaining strict patient confidentiality standards.
- Maintained front office supplies and equipment to support uninterrupted patient services.
Patient Service Representative (PRN)
Lake Urgent Care
Baton Rouge
05.2023 - 09.2024
- Managed high-volume incoming calls, routing inquiries with professionalism.
- Registered patients and verified insurance details efficiently.
- Accurately entered patient information into electronic medical record system.
- Scheduled appointments while maintaining provider schedules effectively.
- Collected patient payments and conducted daily financial reconciliations.
- Delivered exceptional customer service, ensuring an organized front office environment.
Education
High School Diploma -
Scotlandville Magnet High School
Baton Rouge, LA05-2017
Some College (No Degree) - Criminal Justice (Anticipated Graduation 2028)
Baton Rouge Community College
Baton Rouge, LA07-2026
Skills
- Patient registration
- Insurance verification
- Prior authorization processing
- HIPAA compliance
- Electronic medical records
- Appointment scheduling
- Financial reconciliation
- Data management
- Customer service
- Problem resolution
- Team collaboration
- Multitasking
- MS office
- Effective communication
Timeline
Patient Access Representative
LSU Healthcare Network
05.2025 - Current
Patient Service Representative (PRN)
Lake Urgent Care
05.2023 - 09.2024
Patient Service Representative
Patient Plus Urgent Care
03.2021 - 05.2025
High School Diploma -
Scotlandville Magnet High School
Some College (No Degree) - Criminal Justice (Anticipated Graduation 2028)
Baton Rouge Community College