Dela Holliday
Baton Rouge
Summary
Accomplished Store Manager at Family Dollar, adept in customer service and problem-solving, significantly enhanced store operations and customer satisfaction. Skilled in multitasking and fostering team growth, demonstrated through innovative strategies in inventory and staff management. Excelled in creating engaging environments across various roles, showcasing strong organizational and relational abilities.
Overview
10
10
years of professional experience
Work History
Store Manager
Family Dollar
08.2019 - 02.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Rotated merchandise and displays to feature new products and promotions.
Daycare Manager
The Learning Key Academy
07.2021 - 04.2023
- Built strong relationships with parents through open communication channels, resulting in increased trust and confidence in the daycare''s services.
- Mentored new hires on company policies and procedures, best practices within the childcare industry, and specific expectations related to their role as daycare providers.
- Collaborated with staff to design engaging daily activities that fostered social, emotional, cognitive, and physical growth in children.
- Facilitated ongoing professional development opportunities for staff members to encourage continuous learning and improvement in their roles.
Preschool Teacher
Creative Children Learning Center
08.2016 - 12.2021
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Assistant Manager
McDonald’s
08.2015 - 04.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Administrative Medical Assistant -
Camelot College
Baton Rouge 02.2022
High School Diplonma -
Belarie High School
Baton Rouge, LA05.2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Daycare Manager
The Learning Key Academy
07.2021 - 04.2023
Store Manager
Family Dollar
08.2019 - 02.2025
Preschool Teacher
Creative Children Learning Center
08.2016 - 12.2021
Assistant Manager
McDonald’s
08.2015 - 04.2017
Administrative Medical Assistant -
Camelot College
High School Diplonma -
Belarie High School
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