Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Delaina Trahan

Lake Charles

Summary

A dynamic professional with a proven track record at Waffl House, excelling in high-volume dining environments through exceptional customer service and strong work ethic. Skilled in inventory management and guest engagement, I significantly enhance dining experiences, ensuring quality control and team collaboration. My approach consistently improves service delivery, meeting and exceeding employer expectations.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create a welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Waffl House
06.2024 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Served food and beverages promptly with focused attention to customer needs.

Kitchen Lead

Youngs Sports Bar And Grill
03.2022 - 09.2024
  • Assisted in hiring decisions for new kitchen staff members based on experience, skill set alignment, and cultural fit within the existing team dynamic.
  • Monitored inventory levels to prevent stock shortages during peak service hours or special events.
  • Performed regular equipment inspections to proactively address maintenance needs before impacting daily operations.

Education

Associate of Science - Restaurant, Hospitality, Retail Management

Remington College
Lafayette, LA
12-2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Food running
  • High volume dining
  • Sales expertise
  • Service prioritization
  • Team collaboration
  • Order accuracy
  • Supply restocking
  • Food safety practices
  • Performance improvement
  • Quality control
  • Sales techniques
  • Table bussing
  • Suggestive selling
  • Point of sale operation
  • Inventory management
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Ordering procedures
  • Food station setup
  • Bill computation
  • Food inspection
  • Food safety
  • Shift management

Certification

  • Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
  • ServSafe Food Handler Certification - National Restaurant Association.
  • Certified Food Safety Manager (CFSM) - National Restaurant Association.

Timeline

Server

Waffl House
06.2024 - Current

Kitchen Lead

Youngs Sports Bar And Grill
03.2022 - 09.2024

Associate of Science - Restaurant, Hospitality, Retail Management

Remington College
Delaina Trahan