Delanna H. Pierre
Lafayette
Summary
Dedicated and student -focused professional with over 20 years of experience in customer service, business operations, and technology support. Expertise in simplifying complex concepts, fostering positive relationships, and enhancing productivity through technology. Holds an Master of Business Administration and a Bachelor of General Studies with a concentration in Child and Family Studies, with plans to obtain Louisiana alternative teaching certification. Committed to empowering students through engaging learning experiences and career preparation.
Overview
24
24
years of professional experience
Work History
Senior Premier Business Specialist
AT&T Mobility
Lafayette
08.2002 - Current
- Engaged customers in meaningful conversations, strengthening relationships through effective interpersonal skills.
- Recognized by management for providing exceptional customer service.
- Resolved customer issues promptly, fostering high satisfaction through friendly service.
- Provided exceptional service in person and over the phone, ensuring customer needs were met.
- Leveraged advanced technical skills to troubleshoot complex issues and implement effective solutions.
- Trained staff on innovative technology, improving customer engagement strategies.
- Collaborated closely with teams to achieve project deadlines and objectives.
- Applied strong problem-solving techniques to navigate intricate customer inquiries.
- Determined consumer needs to provide products and services appealing to larger market.
Education
MBA - Business Administration
University of Phoenix
Phoenix, AZ06-2013
Bachelor of General Studies - Child And Family Studies
University of Louisiana At Lafayette
Lafayette, LA12-2002
Skills
- Customer relationship management
- Technical troubleshooting
- Data analysis
- Project coordination
- Training and development
- Customer service
- Team collaboration
- Effective communication
- Leadership
- Conflict Resolution
Timeline
Senior Premier Business Specialist
AT&T Mobility
08.2002 - Current
MBA - Business Administration
University of Phoenix
Bachelor of General Studies - Child And Family Studies
University of Louisiana At Lafayette