Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delilah Saren

Lake Charles

Summary

Dedicated dog groomer with expertise in animal management and a commitment to ongoing education, honed at Petco. Recognized for enhancing customer satisfaction through tailored grooming services and effective communication, resulting in increased client retention. Proven ability to manage multiple appointments while maintaining a clean, safe environment and delivering exceptional results.

Overview

4
4
years of professional experience

Work History

Dog Groomer

Gillbright
05.2024 - Current
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
  • Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

Dog Groomer

Petco
02.2023 - 05.2024
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
  • Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
  • Collaborated with fellow groomers to share best practices, continuously improving overall service quality and efficiency.
  • Consistently ensured accurate record-keeping of client information, bookings, payments, and special requests for seamless business operations.
  • Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
  • Showcased expertise in various grooming techniques for diverse dog breeds, delivering exceptional results every time.
  • Increased client retention through effective communication and understanding of pet owner preferences.
  • Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
  • Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

Aquatics Specialist

Petco
02.2022 - 02.2023
  • Promoted a welcoming environment through effective communication, relationship-building, and conflict resolution among members and staff.
  • Collaborated with veterinary staff for medical treatment and preventative healthcare of reptiles in the collection.
  • Maintained high standards of animal welfare through meticulous record-keeping and daily health checks.
  • Enhanced visitor experience through conducting interactive live animal presentations and demonstrations.
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Administered medications to animals in treatment and documented changes in condition.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Educated visitors and staff on proper animal care and handling.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.

Package Handler

Amazon
11.2021 - 02.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Communicated with supervisors about delays or other issues with shipments.
  • Supported team morale by fostering positive communication and collaboration among coworkers.
  • Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
  • Maintained clean, orderly work environment free of hazards.

Education

Bachelor of Science - Wildlife Conservation

Unity Environmental University
New Gloucester, ME
02-2029

GED -

Chickasha Adult Learning Center
Chickasha, OK
06-2021

Skills

  • Compassionate understanding
  • Expertise in animal management
  • Strategic networking skills
  • Customer engagement
  • Dependable attendance
  • Animal grooming practices
  • Commitment to ongoing education
  • Integrity in professional conduct
  • Safety protocol adherence
  • Clear and concise communication
  • Basic financial recordkeeping
  • Strong attention to detail
  • Proficient in customer interactions
  • Trustworthy and reliable
  • Effective team collaboration
  • Problem-solving skills
  • Collaborative team development
  • Effective workload management
  • Strategic decision-making

Timeline

Dog Groomer

Gillbright
05.2024 - Current

Dog Groomer

Petco
02.2023 - 05.2024

Aquatics Specialist

Petco
02.2022 - 02.2023

Package Handler

Amazon
11.2021 - 02.2022

Bachelor of Science - Wildlife Conservation

Unity Environmental University

GED -

Chickasha Adult Learning Center

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Delilah Saren