DEMETRIA CORLEY
Luling
Summary
Dedicated customer service professional with history of meeting company goals by utilizing consistent and organized practices. Skilled experience in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Orthodontic Assistant (Promotion)
Evans And Frampton Orthodontics
05.2023 - Current
- Took x-rays, photographs and impressions of patients' teeth and mouth.
- Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Poured and shaped molds from impressions and trimmed molds in grinder.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Staged tray for procedures by arranging dental instruments and equipment.
- Prepared patient X-rays and images for review by dentist.
Receptionist
Evans And Frampton Orthodontics
11.2021 - Current
- Confirm appointments, communicate with clients and update client records.
- Answer and direct calls accordingly.
- Manage multiple tasks and meet time-sensitive deadlines.
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Correspond with clients through email, telephone or postal mail.
- Maintain confidentiality of information regarding clients and company.
- Provide callers with address, directions, company website and related information.
- Troubleshot copy machines and printers and schedule service as needed.
- Educate patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Teach patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Prep examination rooms, sterilized equipment and instruments and maintain appropriate tray setup.
- Set appointments and make follow-up calls.
- Take x-rays, photographs and impressions of patients' teeth and mouth.
- Prepare patient for orthodontist and perform simple tasks such as tightening braces and conducting preliminary examinations.
- Straighten treatment rooms and restock supplies to prep for next patient while maintaining health and safety practices.
Front desk receptionist
Southern Dental Care
01.2019 - 11.2021
- Greeted guest while also responding to guest inquiries, issues, and request in a timely, efficient, and personable manner.
- Gathered and verified insurance information prior to appointment while Informing customers of co-payment's.
- Reviewed items to note to determine what needed to be communicated to staff.
- Managed lab cases, making sure all cases arrived in time for each appointment.
- Confirmed all patients and filled schedule to goal requirement.
- Made sure consent forms were signed and payment was collected before start of treatment.
- Presented treatment plans to further help patients understand their treatment needs and cost.
- Checked voicemails and returned calls in a timely manner, making sure all concerns/questions were answered
- Helped back house seat patients and flip rooms with good time management
- Gave new patient tours to make sure each patient was comfortable and satisfied with their experience.
- Scheduled appointments and registered patients making sure that all medical and information was up to date
- Filed claims and submitted pre authorizations to insurance.
Substitute Teacher
Elementary School Teacher
01.2018 - 01.2019
- Follow regular lesson plans to ensure consistency and optimal learning, which encourages students to participate
- Assign classwork and homework lead by lesson plans
- Alter teaching styles to fit the learning abilities of various students
- Maintain a well-structured and positive classroom environment
- Supervise students during daily curriculum's and activities
- Create lesson plans, grade student assignments and tests
- Work with school faculty and parents to support and promote positive student behavior
- Maintain a professional demeanor and presentation as an example for students
- Take all necessary precautions to protect students, equipment, materials, and facilities
- Enforce routines, policies and procedures which encourages self-discipline and responsibility
- Communicate effectively with students’ parents
- Instruct students at the locations and times designated
- Take accurate attendance
- Submit official grades as required by school policy and procedures
- Use materials provided to attain lesson and goals
- Provide bus duties to ensure students safely enter and exit school campus.
Store Associate
Racetrac Petroleum
01.2017 - 01.2018
- Followed Operating Discipline principles, procedures and practices to ensure safe and efficient operation
- Operated cash register and handled cash according to company policies/procedures
- Managed overnight shifts while inputting and filing paperwork into system in a timely manner
- Ensured all promotional and gasoline signage was updated, reporting any issues with fuel
- Verified operational activities and process performances were aligned with store expectations
- Maintained helpful, professional relationships with vendors, coworkers, and service providers
- Ensured store was sufficiently organized, stocked and well kept
- Accurately counted and inputted cigarettes into system
- Operated lottery machine as well as tickets
- Made safe drops and maintained draw at rightful amount
- Reported equipment in need of maintenance to store manager
- Lifted up to 50 pounds from ground to waist level up to maintain inventory/stocking
- Climbing ladder and reaching materials
- Cleaned in and outside of store (swept parking lot, mopped floors, emptied trash, clean restrooms, filled water and towels at the pump, replaced pump receipt paper, etc.)
- Adhered to all safety regulations, including food safety regulations
- Stocked shelves, coolers, kept fresh hot foods stocked and ready-to-eat.
Sales Associate
Winn Dixie
01.2015 - 01.2017
- Provided continuous attention to costumers needs
- Greeted, assisted, and thanked customers in a prompt, courteous, and friendly manner
- Acknowledged and escalated customer concerns with a positive attitude through management
- Managed my lanes according to policy and procedure
- An advocate for customers referring to specials and promotions as required by management
- Recognize all forms of tender and provide the correct change as needed
- Assured accuracy of scanning system, cashiering equipment, and efficiency
- Assisted with throughput store logistics
- Restocked and used supply items efficiently, to eliminate waste to reduce cost
- Put up discarded or returned merchandise
- Coached and trained employees on cashier/stocking duties and responsibilities
- Kept work area clean, orderly, and free from safety hazards
- Insured proper maintenance and operation of daily use equipment
- Notified management of associate theft, customer shoplifting, unauthorized mark downs, property defacement, or any action that was illegal and/or against company policy.
Education
Certification - Dental Assisting
Unitech Training Academy
Metairie, LA2016
High School Diploma -
Connections Academy
Baton Rouge, LA2015
Skills
- Greeting and Seating Clients
- Solving Customer Concerns
- Emergency Dental Care
- Computer Literacy
- Patient Care Standards
- Personable Communication
- Organization and Efficiency
- Impression Taking
- Appliance Fitting and Adjustment
- Equipment and Instrument Sterilization
- Orthodontic Photography
- Updating Client Data
- Patient Flow Management
- Lobby Maintenance
- Positive Attitude and Energetic
- CPR Proficiency
Timeline
Orthodontic Assistant (Promotion)
Evans And Frampton Orthodontics
05.2023 - Current
Receptionist
Evans And Frampton Orthodontics
11.2021 - Current
Front desk receptionist
Southern Dental Care
01.2019 - 11.2021
Substitute Teacher
Elementary School Teacher
01.2018 - 01.2019
Store Associate
Racetrac Petroleum
01.2017 - 01.2018
Sales Associate
Winn Dixie
01.2015 - 01.2017
Certification - Dental Assisting
Unitech Training Academy
High School Diploma -
Connections Academy
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