Demetris Collins
Westwego
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
Work History
Administrative Support Specialist
Dept. of Children and Family Services
08.2021 - Current
- Data entry, ordering process, inventory tracking, and generating client reports.
- Accounting and SAP Payroll Specialist for 100 employees.
- Maintained filing systems for invoices, purchasing orders, and shipping.
- Familiar with fiscal year budgeting, purchasing orders, shipping, and tracking expenses for case managers and foster parents' households.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Monitored emails regularly and responded promptly when necessary.
- Maintained inventory of office supplies and placed orders when necessary.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Patient Support Specialist
Tulane Hospital
New Orleans
07.2019 - 08.2021
- Tracking referrals, generating reports, and paying attention to detailed reports.
- Knowledge of CPT, HCPCS, and ICD coding.
- Maintained patient confidentiality according to the HIPAA standards of privacy.
- Contact patients to gather pertinent information, and go over the referral process and scheduling.
- Applied general knowledge, front-desk administration skills and clinical skills to patients in hospital, improving response to issues.
- Answered phones promptly and professionally while managing call volume efficiently.
- Performed data entry of patient information into electronic health records systems.
Front Desk-Night Auditor
Grand River Hotel and Conference Center
Dubuque
01.2017 - 04.2019
- Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Input and confirmed reservations for guests.
- Coordinated with other departments such as maintenance or housekeeping when necessary.
- Facilitated successful front desk operations for high-volume hotel.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
Education
A.S. Degree - Healthcare Administration
University of Phoenix
Phoenix, Az06.2012
Skills
- Excel spreadsheets
- Microsoft Outlook
- Epic
- EClinicalWorks
- Availity
- Meditech
- Accounting systems
- Analytical skills
- Revenue Cycle Metrics
- Insurance Guidelines
- Claim processing
- CCMA
- CPR Certification
- Medical Terminology
- Expense tracking
Timeline
Administrative Support Specialist
Dept. of Children and Family Services
08.2021 - Current
Patient Support Specialist
Tulane Hospital
07.2019 - 08.2021
Front Desk-Night Auditor
Grand River Hotel and Conference Center
01.2017 - 04.2019
A.S. Degree - Healthcare Administration
University of Phoenix