Demi Fontana
Lake Charles
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
5
5
years of professional experience
Work History
General Manager
Fat Pats Bar and Grill
Lake Charles
05.2025 - Current
- Oversaw daily operations of restaurant, ensuring smooth service and guest satisfaction.
- Managed staff scheduling, optimizing workforce to meet demand and control labor costs.
- Developed and implemented training programs, enhancing employee performance and service quality.
- Implemented marketing strategies, increasing brand visibility and attracting new customers.
- Conducted regular performance evaluations, providing feedback to improve team effectiveness.
- Ensured compliance with health and safety regulations, maintaining a safe dining environment.
- Fostered a positive workplace culture, encouraging teamwork and open communication among staff.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
FOH Manager
Fat Pats Bar and Grill
Lake Charles
10.2024 - 03.2025
- Supervised front-of-house staff to ensure excellent customer service
- Trained new employees on service procedures and menu knowledge.
- Coordinated with the kitchen team for timely food delivery.
- Implemented scheduling to optimize staff coverage during peak hours.
Server/Lead Server
Fat Pats Bar And Grill
02.2022 - 10.2024
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Managed food resources, memorized orders and coordinated customer service.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Sales Associate
Billy Navarre Chevrolet
04.2021 - 02.2022
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Maintained compliance with all service, quality, and regulatory standards.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
Sales Associate
Volkswagen Of Lake Charles
10.2020 - 04.2021
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
- Outlined sales, warranty and service procedures.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
Education
HS Diploma -
Alfred M. Barbe High School
Lake Charles, LA 08.2013 - 08/2017
Skills
- Verbal and Written Communication
- Responsible and Trustworthy
- Resourceful and Reliable
- Staff Training
- Staff Supervision
- Adaptable and Flexible
- Conflict and Complaint Resolution
- Scheduling coordination
- Performance evaluation
- Team collaboration
- Problem solving
- Time management
- Attention to detail
- Basic accounting
- Multi-line telephone systems
- Call redirection
- Meeting preparation
- Greeting and seating clients
- Business operations
- Calm demeanor
- Documentation and reporting
- Customer/Client relations
- Calendar management
Timeline
General Manager
Fat Pats Bar and Grill
05.2025 - Current
FOH Manager
Fat Pats Bar and Grill
10.2024 - 03.2025
Server/Lead Server
Fat Pats Bar And Grill
02.2022 - 10.2024
Sales Associate
Billy Navarre Chevrolet
04.2021 - 02.2022
Sales Associate
Volkswagen Of Lake Charles
10.2020 - 04.2021
HS Diploma -
Alfred M. Barbe High School
08.2013 - 08/2017