Denae Daggs
Lafayette
Summary
Results-driven professional with a strong background in customer service and team collaboration. Known for effective problem-solving and communication skills, ready to enhance customer experiences and drive sales growth.
Overview
14
14
years of professional experience
Work History
Sales Associate
EAN Holdings
at home
06.2025 - Current
- Provided excellent customer service by answering questions and resolving concerns, enhancing customer satisfaction.
- Processed vehicle reservations and selections for customers at the rental desk.
- Overcame objections to facilitate sales, contributing to improved customer engagement.
- Assisted customers in selecting rental vehicles tailored to preferences and needs, ensuring a personalized rental experience.
- Explained rental agreements and policies to ensure customer understanding.
Customer Service Representative
Hyatt
Lafayette
08.2018 - 03.2025
- Documented and detailed calls and complaints using centers CRM database.
- Assisted guests with inquiries and resolved concerns efficiently.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
Assistant Manager
It's Fashion
New Iberia
05.2014 - 08.2018
- Managed daily operations of retail store, ensuring smooth workflow.
- Trained and mentored staff on sales techniques and customer service.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
Assistant Manager
Walmart
New Iberia
09.2012 - 05.2014
- Supervised day-to-day operations, ensuring alignment with performance, quality, and service expectations.
- Planned schedules and delegated assignments to optimize coverage and meet service demand.
- Evaluated employee performance and provided constructive feedback to enhance skills and capabilities.
Education
High School Diploma -
Franklin Senior High School
Franklin, LA05-2011
Skills
- Sales strategies
- Customer service
- Product knowledge
- CRM management
- Customer relationship management
- Relationship management
- Rental agreements
- Microsoft Office
- Technical support
- Problem solving
- Conflict resolution
- Effective communication
Timeline
Sales Associate
EAN Holdings
06.2025 - Current
Customer Service Representative
Hyatt
08.2018 - 03.2025
Assistant Manager
It's Fashion
05.2014 - 08.2018
Assistant Manager
Walmart
09.2012 - 05.2014
High School Diploma -
Franklin Senior High School