Deneiciea Hardwell
Monroe
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Detailed Data Entry Clerk with experience inputting and organizing data in various software and applications. Extensively trained in transcription, word processing and spreadsheets. Organized individual recognized for transposing large amounts of data with accuracy and speed.
Experienced data entry clerk with several years of success developing and maintaining databases. Certified in 10-key coupled with exceptional talents in creating organizational and filing systems. Resourceful and meticulous individual with reputation for improving office productivity.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Website Editor
Telus International
San Francisco
07.2023 - Current
- Edited website content for clarity and accuracy across multiple platforms.
- Collaborated with designers to enhance user experience and visual appeal.
- Managed content updates to ensure timely information delivery to users.
- Reviewed and optimized SEO strategies to improve search engine visibility.
Customer Service Representative
Continuum
02.2022 - 03.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Data Entry Clerk
RCM Technologies
11.2021 - 05.2022
- Reviewed and verified incoming documents for completeness and correctness.
- Entered data into customer management systems efficiently and accurately.
- Assisted team members with data-related inquiries and tasks as needed.
- Maintained organized filing systems for easy retrieval of records.
Customer Service Representative
TranzAct
Plant City
02.2019 - 11.2021
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Identified and corrected data entry errors to prevent duplication across systems.
- Followed data program techniques and procedures to maintain data entry requirements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Certificate - EKG/Phlebotomy
Unitech Training Academy
West Monroe, LA 06.2018 - 03.2019
High School Diploma -
Wossman High School
Monroe, LA 08.2015 - 05.2018
Skills
- Credit Card Payment Processing
- Content management
- Report Generation
- Report Creation
- Creative Problem Solving
- Multitasking and Prioritization
- Microsoft Office Expertise
- Adaptive Team Player
- Problem-Solving Abilities
- Data verification
- Data analysis
- Team collaboration
- Problem solving
Timeline
Website Editor
Telus International
07.2023 - Current
Customer Service Representative
Continuum
02.2022 - 03.2023
Data Entry Clerk
RCM Technologies
11.2021 - 05.2022
Customer Service Representative
TranzAct
02.2019 - 11.2021
Certificate - EKG/Phlebotomy
Unitech Training Academy
06.2018 - 03.2019
High School Diploma -
Wossman High School
08.2015 - 05.2018