Debra Beard
Hackberry
Summary
Seeking an entry-level position in operations where I can leverage my academic background in process technology, strong technical skills, and passion for optimizing industrial processes. Eager to contribute to a dynamic team by applying my knowledge of equipment operation, safety standards, and process troubleshooting to improve operational efficiency and ensure high safety standards in a refinery setting.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
The Wharf Express
01.2009 - 05.2015
- Trained and mentored staff, enhancing team performance, service quality and coordinate shift schedule optimizing labor resources for peak hours.
- Managed inventory levels, implementing efficient stock control procedures.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift, how to meet customer service expectations.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
Medical Assistant
Tallahassee Diagnostic Imaging
12.2006 - 03.2009
- Managed patient intake processes, ensuring accurate documentation including medical history was received prior to test. Made sure patient was clear of taking the ordered imaging per doctors request.
- Perform vital signs monitoring before all test.
- Coordinate operations with multiple hospitals. Handled all results by forwarding to the correct radiologist to read the image then update the ordering physician with all results and request.
Office Manager
Protocal Communications
04.2004 - 12.2006
- Provide high-level administrative support by conduction research.
- Daily duties include preparing end of the year excel spreadsheet, performed all invoicing, and issued incoming mail to the proper area.
- Performed all clerical functions such as preparing correspondence, incoming calls, filing, prepared and issued all pay phone contracts as well as royalty payouts.
- Dispatched field techs to service faulty payphones along with installing new service.
Office Clerk
Sunshine State Cypress
03.2002 - 12.2005
- Perform office duties including shipping and receiving, answering multi line telephones, invoicing.
- Assist with Human Resource duties such as receiving applications from new hires. Covered all orientation information including insurance coverage, benefits, and maintained employee records.
- Filed accident reports and followed up on the medical status with upper management.
Order Processing Team Lead
Z-Tel Communications
02.1999 - 11.2002
- Quality Assurance Specialist - Audit the Order Processing personnel work to ensure accuracy of submissions,m create and modify excel spreadsheets. Provide a daily report to management acknowledging the accuracy of each employee. Handled special projects from management by developing decision trees for quick reference on "How To" process different status types of orders.
- Training - Assisted in training new staff on order processing procedures and technologies.
- New Service Orders - Scheduled appointments with field technicians to install services. Received and process customer requests for a change of service.
- Escalations - Direct contact with customers who have filed a complaint or are threatening to file against the company. Too all escalated calls from team members.
- Resolved order discrepancies by coordinating with relevant departments.
Education
Associate - Process Technology
Sowela Technical Community College
Lake Charles, LA12-2025
Associate - Massage Therapy
Core Institute
Tallahassee01-2009
Associate - Medical Assistant
Delta Tech
Lake Charles, LA08-1997
Skills
- Meticulous attention to detail
- Strong organizational skills
- Strong Communication Skills
- Flexibility and task management skills
- Problem-Solving and teamwork
- Team leadership
- Strong Safety Culture
- Proficient in Excel and Word
- Strategic decision making
Timeline
Restaurant Manager
The Wharf Express
01.2009 - 05.2015
Medical Assistant
Tallahassee Diagnostic Imaging
12.2006 - 03.2009
Office Manager
Protocal Communications
04.2004 - 12.2006
Office Clerk
Sunshine State Cypress
03.2002 - 12.2005
Order Processing Team Lead
Z-Tel Communications
02.1999 - 11.2002
Associate - Process Technology
Sowela Technical Community College
Associate - Massage Therapy
Core Institute
Associate - Medical Assistant
Delta Tech