Joyce LeBeaux
Amite
Summary
Dynamic professional with a proven track record at Windsor Court Hotel, excelling in communication and customer service. Skilled in medical billing processing and efficient time management, I foster strong relationships and resolve complex issues, enhancing customer satisfaction and operational efficiency. Recognized for training new staff and improving departmental collaboration.
Overview
18
18
years of professional experience
Work History
PBX Operator
Windsor Court Hotel
11.2015 - Current
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Enhanced communication between departments by promptly transferring calls and providing accurate information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Customer Service Support Specialist
Costco
05.2014 - 04.2015
- Associate in club demonstration services
- Developed strong relationships with customers, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Retail Sales Associate
Dillards Department Store
08.2008 - 06.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Medical Billing Associate
Albert Einstein Practice Plan Medical Center
08.2007 - 05.2008
- Accelerated cash flow by promptly resolving discrepancies between billed services and paid amounts, involving payer negotiations when necessary.
- Established effective relationships with insurance representatives, expediting resolution of payment issues and fostering collaboration toward shared goals.
- Improved accuracy of medical billing by reviewing patient records and conducting regular audits.
- Collaborated effectively with healthcare providers to ensure proper coding and documentation for accurate reimbursement.
Education
Graduate Certificate - Data Processing, Business Administration
Delgado Community College
New Orleans, LASkills
- Excellent communication skills
- Answering questions,Strong telephone etiquette
- Efficient time management
- Certified 10 key data entry
- Medical Billing Processing
- Strong interpersonal Skill
Timeline
PBX Operator
Windsor Court Hotel
11.2015 - Current
Customer Service Support Specialist
Costco
05.2014 - 04.2015
Retail Sales Associate
Dillards Department Store
08.2008 - 06.2009
Medical Billing Associate
Albert Einstein Practice Plan Medical Center
08.2007 - 05.2008
Graduate Certificate - Data Processing, Business Administration
Delgado Community College
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