Deniya Vital
Lake Charles
Summary
Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
The Cigna Group
04.2024 - 07.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined support processes to enhance response times and improve customer satisfaction.
- Process customer requests while maintaining accuracy and confidentiality.
- Review, verify, and update customer records across multiple systems.
- Maintain detailed electronic documentation in accordance with company policies and HIPAA guidelines.
- Research account issues and coordinate with internal departments to resolve discrepancies.
- Meet daily productivity and quality performance goals in a remote work environment.
- Utilize multiple software applications simultaneously to complete administrative tasks efficiently.
Client Support Specialist
Asurion
11.2021 - 01.2024
- Provided exceptional customer service through effective communication and problem-solving techniques.
- Managed client inquiries and support requests using CRM software to ensure timely resolutions.
- Processed customer requests through phone, email, and live chat while maintaining accurate documentation.
- Updated and maintained customer records within CRM systems.
- Cross-trained across multiple departments to support business operations and workflow.
- Researched and resolved account issues by reviewing customer documentation.
- Maintained accurate case notes and ensured timely completion of assigned work.
Customer Resolution Specialist
Aetna
11.2020 - 09.2021
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Investigated customer concerns by reviewing account documentation and records.
- Processed account updates while ensuring compliance with company procedures.
- Maintained confidential healthcare information with a high level of accuracy.
- Collaborated with internal departments to resolve documentation issues.
- Completed assigned workload while consistently meeting quality expectations.
Technical Support Specialist
Everise
03.2019 - 11.2020
- Resolved complex technical issues for end-users, enhancing customer satisfaction and support efficiency.
- Trained new team members on troubleshooting protocols and customer service best practices.
- Documented customer issues and troubleshooting steps.
- Maintained accurate service records.
- Researched technical issues and implemented solutions.
- Updated customer information across multiple systems.
- Managed multiple cases while meeting productivity expectations.
Education
High school diploma -
Lake Charles College Prep
Lake Charles, Louisiana05-2019
Skills
- Data Entry
- Document Processing
- Records Management
- Medical Documentation
- HIPAA Compliance
- Microsoft Excel
- Microsoft Office
- CRM Systems
- Zendesk
- Quality Assurance
- Attention to Detail
- Administrative Support
- Time Management
- Written Communication
- Complaint handling
- Problem-solving
Timeline
Customer Support Specialist
The Cigna Group
04.2024 - 07.2026
Client Support Specialist
Asurion
11.2021 - 01.2024
Customer Resolution Specialist
Aetna
11.2020 - 09.2021
Technical Support Specialist
Everise
03.2019 - 11.2020
High school diploma -
Lake Charles College Prep