Experienced call center professional with a track record of exceeding sales targets by 20% and consistently ranking in the top 5% of the team. Skilled at reducing call handling time by 15% while maintaining high-quality service. Recognized twice as 'Employee of the Month' for exceptional service and problem-solving abilities. Trained 5 new employees on equipment usage and safety procedures. Implemented preventative maintenance practices, resulting in a 30% reduction in equipment breakdowns. Operated heavy machinery in high-volume warehouse settings without any safety violations.