Deontae Ceasor
Alexandria
Summary
Experienced call center professional with a track record of exceeding sales targets by 20% and consistently ranking in the top 5% of the team. Skilled at reducing call handling time by 15% while maintaining high-quality service. Recognized twice as 'Employee of the Month' for exceptional service and problem-solving abilities. Trained 5 new employees on equipment usage and safety procedures. Implemented preventative maintenance practices, resulting in a 30% reduction in equipment breakdowns. Operated heavy machinery in high-volume warehouse settings without any safety violations.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
05.2025 - 08.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Equipment Operator
City Of Alexandria
02.2024 - 03.2025
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
Residential Service Specialist
Pinecrest Supports and Services Center
04.2023 - 02.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Online Personal Shopper
Walmart
03.2023 - 08.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Worked productively with customers to meet order requirements and service expectations.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Production Helper
Union Tank Car Company
09.2022 - 03.2023
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Willingness to wear required PPE at all times and always work safely.
- Ability to work in confined spaces and at heights exceeding up to 15 feet off the ground with proper PPE and fall protection.
- Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Online Personal Shopper
Walmart
08.2021 - 09.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Machine Operator
Plastipak
03.2021 - 08.2021
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Call Center Representative
Coach New York
01.2019 - 02.2021
- Answered inbound and outbound calls professionally, actively listening to identify and address customer needs and concerns.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma
Bolton High School
Alexandria, LASkills
- Problem-solving
- Empathy
- Multitasking using various software systems
- Product knowledge
- Ability to handle high call volumes
- Adapting to new systems and technologies quickly
- Dealing with frustrated or upset customers professionally
Timeline
Delivery Driver
Amazon
05.2025 - 08.2025
Equipment Operator
City Of Alexandria
02.2024 - 03.2025
Residential Service Specialist
Pinecrest Supports and Services Center
04.2023 - 02.2024
Online Personal Shopper
Walmart
03.2023 - 08.2023
Production Helper
Union Tank Car Company
09.2022 - 03.2023
Online Personal Shopper
Walmart
08.2021 - 09.2022
Machine Operator
Plastipak
03.2021 - 08.2021
Call Center Representative
Coach New York
01.2019 - 02.2021
High School Diploma
Bolton High School
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