DEREIAL ANDREWS
New Orleans
Summary
Experienced Mental Health Technician with a strong background in psychiatric care. Dedicated to providing patient-focused support, demonstrating exceptional skills in recordkeeping, time management, and patient observation. Committed to delivering top-notch care to individuals facing mental or emotional disturbances. Possesses excellent communication and organizational abilities, coupled with a dependable and forward-thinking approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mental Health Technician
University Medial Center
08.2021 - Current
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
Patient Sitter
University Medical Center
12.2019 - 08.2021
- Maintain a clean and well-organized environment to promote patient happiness and safety
- Improve patient outlook and daily living through compassionate care
- Monitor and report patient progress
- Respond to patient alarms and needs
- Facilitate activities of daily living, including personal hygiene management, feeding and ambulation
- Engaged with patient family and friends to provide courteous, efficient visit experience
- Documented information in patient charts and communicated status updates to interdisciplinary care team
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring
Barista
PJs Coffee of New Orleans LLC
02.2019 - 12.2019
- Cleaned and sanitized work areas, utensils and equipment
- Organized display cases and diligently promoted prepared foods to drive business revenue
- Received and accurately processed customer payments
- Greeted over 150 customers daily, answered questions and recommended drinks and pastries
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Listened to customer desires and needs to recommend optimal products
- Operated cash register, collected payments and provided accurate change
- Memorized official and off-menu preparations to serve all customer beverage desires
Food Server
Pat O' Briens
07.2014 - 02.2018
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Relayed orders and special requests to cooks, monitoring finished dishes for accuracy with preferences
- Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to the manager immediately
- Calculated charges, issued table checks and collected payments from customers
- Reset tables between guests, including refilling condiments and wiping down all surfaces
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
Education
High School Diploma -
Joseph S. Clark Preparatory High School
New Orleans, LA05.2011
Skills
- Compassionate client care
- Knowledge of state regulations
- Care plan management
- Client safety and first aid
- Behavior redirection
- Patient relations
- Calm and level-headed under duress
- General housekeeping ability
- Grooming and bathing assistance
- Charting and clinical documentation
- Infection control procedures
- Quick problem solver
- Client documentation
Certification
- Patient Care Technician
- CPI
- BLS/CPR
Timeline
Mental Health Technician
University Medial Center
08.2021 - Current
Patient Sitter
University Medical Center
12.2019 - 08.2021
Barista
PJs Coffee of New Orleans LLC
02.2019 - 12.2019
Food Server
Pat O' Briens
07.2014 - 02.2018
- Patient Care Technician
- CPI
- BLS/CPR
High School Diploma -
Joseph S. Clark Preparatory High School
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