Dernishia Addison
Baton Rouge
Summary
Focused customer service professional skilled in lead customer development, offering many years of experience in various roles.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service remote
Everise
10.2021 - Current
- Follow company policies regarding customer service standards.
- Maintained accurate records of customer service histories.
- Monitored customer feedback to improve customer service levels.
- Provided exceptional customer service at all times.
- Provided customer service support for inquiries and complaints.
- Documented customer service requests and resolutions as needed.
- Provided customer service when needed.
- Generated reports on customer service activities.
- Managed a team of 10+ Customer Service Representatives ensuring they provided excellent customer service at all times.
- Reviewed customer service inquiries and responded accordingly.
- Monitored workflow, productivity, and customer service levels.
- Compiled reports on customer service metrics.
- Motivated team members to exceed customer service expectations.
- Supervised deli staff to ensure efficient customer service.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Bus Driver
IDEA Public Schools
Florida City
06.2018 - 05.2022
- Dropping children off to and from school, pre-trip and post-trip inspections, field trips, and driving to different events.
- Ensured the safe transportation of passengers by adhering to strict safety protocols and conducting thorough vehicle inspections, demonstrating a commitment to safety-conscious practices.
- Managed passenger behavior effectively, creating a positive and secure environment for all riders, showcasing strong interpersonal and conflict-resolution abilities.
- Performed routine vehicle maintenance checks and reported any mechanical issues promptly, ensuring the continued safe and reliable operation of transportation equipment.
- Provided exceptional customer service to passengers and their families, addressing inquiries and concerns with professionalism and empathy.
- Adapted quickly to changing routes and schedules due to unforeseen circumstances, maintaining composure and ensuring minimal disruption to service.
Customer Service Representative
Enlightened
Baton Rouge
08.2012 - 06.2018
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Processed customer orders using company software systems efficiently.
- Collaborated with team members to enhance overall service quality.
- Educated customers on product features and benefits during interactions.
- Maintained accurate records of customer interactions for reference.
- Provided feedback to management regarding customer concerns and trends.
- Answered customer inquiries and provided accurate information regarding products and services.
Medical Assistant
The Primary Care Group
Baton Rouge
04.1999 - 11.2004
- Checking patients in and out, data entry, working with the EKG, assisting the doctor, answering all phone calls.
- Assisted with the training of assigned staff and site-based staff in the proper use of specialized tools, materials, and equipment.
- Created biweekly schedule for 10 hourly employees.
- Assisted in performing preventative maintenance where possible to keep equipment in good running condition.
- Implemented procedures to triple throughput by improving productivity.
- Managed patient scheduling and coordinated appointments efficiently.
- Assisted healthcare providers during patient examinations and procedures.
- Prepared and maintained medical records for accurate documentation.
- Administered medications and vaccines as directed by physicians.
- Conducted patient intake, including vital signs and health history collection.
- Ensured cleanliness and organization of exam rooms and medical equipment.
- Collaborated with the healthcare team to enhance patient care processes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized charts, documents and supplies to maintain team productivity.
Education
High school diploma -
Camelot College
High school diploma -
Istrouma Senior High School
Skills
- Inbound Calls
- Data Entry
- Team Leadership
- Email Communication
- Payment Information Management
- Customer Service
- Performance Metrics
- Data Integrity
- Regulatory Compliance
- Effective Communication
- Teamwork
- Record Keeping
- Workload Management
- Deadline Management
- Team leadership
- Customer service training
- Customer service leadership
- Customer service and assistance
- Customer service and support
Certification
- Supervising experience
- Tax experience
- Bus driving
- Typing
- School bus driving
- Customer service
- Windows
- Cold calling
- Leadership
- Data entry
- 10+ years
- Medical records
- Passenger Endorsement
- School Bus Endorsement
- CDL B
- Driver's License
- First Aid/CPR
Timeline
Customer Service remote
Everise
10.2021 - Current
Bus Driver
IDEA Public Schools
06.2018 - 05.2022
Customer Service Representative
Enlightened
08.2012 - 06.2018
Medical Assistant
The Primary Care Group
04.1999 - 11.2004
High school diploma -
Camelot College
High school diploma -
Istrouma Senior High School