Derricka Wright
Baton Rouge
Summary
Detail-oriented team member with strong skills in customer service, de-escalation, and time management, experienced in coordinating medical equipment and managing high-volume calls, seeking to leverage multitasking and compliance expertise in a new role.
Overview
9
9
years of professional experience
Work History
Care Coordinator
One Call
Baton Rouge
09.2024 - Current
- Coordinate durable medical equipment for injured workers' compensation patients to ensure timely delivery before surgery dates.
- Manage multiple systems, emails, and calls simultaneously while maintaining accuracy and efficiency.
- Verify patient demographic information, provide updates, and resolve equipment-related issues.
- Collaborate with healthcare providers, vendors, and claims adjusters while adhering to confidentiality protocols.
- Maintain productivity goals including touching 20 files daily, processing 6 cases, and achieving 95% quality assurance.
Consultant - Service Representative
Progressive
Baton Rouge
10.2023 - 04.2024
- Managed high-volume inbound calls assisting customers with policy updates, renewals, cancellations, and billing inquiries.
- Processed policy changes accurately while ensuring compliance with verification procedures.
- Guided customers through insurance documentation to prevent policy interruptions.
Customer Experience Associate
TelAffects
Baton Rouge
05.2023 - 09.2023
- Assisted customers with electric service setup, transfers, and outage support.
- Upsold home protection plans while maintaining performance metrics.
- De-escalated customer concerns using strong communication and problem-solving skills.
- Contract
Customer Experience Associate
Conduent
Baton Rouge
12.2022 - 04.2023
- Reviewed documents and assisted customers with application requirements.
- Guided clients through online systems to complete applications successfully.
- Maintained efficiency while addressing customer concerns professionally.
- Contract
Customer Experience Associate
Cox Communications
Baton Rouge
10.2021 - 11.2022
- Provided technical support for internet, cable, phone, and email services.
- Educated customers on billing, payments, and service procedures.
- Promoted additional services and resolved technical issues through troubleshooting.
Server
Chili's Bar & Grill
Baton Rouge
01.2017 - 05.2021
- Delivered high-quality customer service in a fast-paced environment.
- Managed POS transactions, orders, and billing adjustments.
- Coordinated with kitchen staff to ensure order accuracy and efficiency.
Education
High School Diploma -
Baker High School
Baker, LASkills
- Customer Service
- De-escalation
- Documentation
- Compliance
- Computer Navigation
- Time Management
- Multitasking
Timeline
Care Coordinator
One Call
09.2024 - Current
Consultant - Service Representative
Progressive
10.2023 - 04.2024
Customer Experience Associate
TelAffects
05.2023 - 09.2023
Customer Experience Associate
Conduent
12.2022 - 04.2023
Customer Experience Associate
Cox Communications
10.2021 - 11.2022
Server
Chili's Bar & Grill
01.2017 - 05.2021
High School Diploma -
Baker High School