DeSarah Gray
Shreveport
Summary
Customer Service Representative with over 4 years of experience in delivering exceptional client support and enhancing customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR
Concentrix
SHREVEPORT, LA
01.2021 - 01.2022
- Resolved customer inquiries effectively, leading to a noticeable improvement in first-contact resolution rates.
- Worked closely with cross-functional teams to streamline processes, facilitating quicker issue resolution and boosting customer retention.
Cashier
Walmart
SHREVEPORT, LA
01.2022 - 01.2025
- Processed transactions efficiently, contributing to a noticeable increase in checkout speed and overall store productivity.
- Worked closely with team members to streamline inventory management, ensuring items were restocked promptly and minimizing customer wait times.
Cashier
Home Depot
SHREVEPORT, LA
01.2025
- Monitored sales trends and customer feedback, contributing valuable insights to improve service delivery and product offerings.
- Maintained accurate cash registers and daily sales reports, ensuring financial integrity and compliance with company policies.
CSR
Conduent
SHREVEPORT, LA
01.2025
- Provided exceptional customer service by actively listening to client concerns, fostering trust and creating positive experiences.
- Resolved customer inquiries efficiently, achieving a high satisfaction rating and reducing call handling time significantly.
Data Entry Clerk
RemX, McKesson Specialty
Remote
12.2025 - Current
- Analyzed complex datasets to identify trends and insights, enhancing decision-making processes.
- Collaborated with cross-functional teams to ensure data accuracy and integrity across projects.
- Executed routine data cleaning procedures to maintain high-quality databases for analysis.
Education
High School Diploma - undefined
Skills
- Call Handling
- Cash Handling
- Customer Engagement
- Data Entry
- Multi Tasking
- Sales Strategist
Certification
- ABO
- Basic Life Support - BLS CERTIFICATE
- CPR / AED / FIRST - AID
Timeline
Data Entry Clerk
RemX, McKesson Specialty
12.2025 - Current
Cashier
Home Depot
01.2025
CSR
Conduent
01.2025
Cashier
Walmart
01.2022 - 01.2025
CSR
Concentrix
01.2021 - 01.2022